Market and Consumer Insight Manager

Job Description The Market and Consumer Insight Manager will report to the Head of Research and Trends. In this role, they will work closely with commercial, partnership, product, innovation, CX and brand marketing stakeholders to uncover unique competitive insights into current customers and prospect customers that drive business outcomes. When required, this role will also work closely with our research agencies for relevant projects. This role will also support the Research and Trends team to build out thought leadership within and outside Circles.Life (research newsletter, research synthesis and external research thought leadership blog).
We are looking for quick learners, self‑starters and strategic thinkers without hesitation for execution.
tech‑savvy experimenters that are able to pick things up quickly with a keen eye and curiosity for know‑how. Experimentation spirits in AI‑assisted research workflows is a plus.
leaders with strong business acumen, critical thinking and stakeholder management quotient will be highly considered.
Responsibilities Project excellence Discover and understand stakeholder research needs
Formulate well thought out research plans
Build clear, efficient but realistic project timelines and manage stakeholder expectations
Manage vendor relationships if applicable
Build business‑relevant analysis plans
Go beyond the obvious to investigate data from different lens and understand the deep underlying insights
Write clear analytical storylines and build appropriate visualisations to bring the insights to life
Present insights in a clear and engaging manner to stakeholders to inspire actions

Thought leadership Build syntheses of earnings from internal research and external sources
Build and maintain best practices in brand, communication and experience measurement
Contribute to the monthly Research and Trends newsletter

Methodology innovation Build proven AI‑assisted research workflows
Create new ways of thinking, doing and socializing insights for optimal business outcomes or impact

Ideal Qualifications 5-7 years of experience in brand consultancy, consumer insight or market research either on the agency or client side.
Must Have Curious and passionate about learning and innovation
Curious and passionate about the future of AI in research and insights (where it works, where it needs humans‑in‑the‑loop and where it stays out)
Able to work with stakeholders from manager level and up
Able to prioritize and manage projects well
Comfortable working across both quantitative and qualitative research disciplines
Intermediate knowledge of statistics
Advanced knowledge of at least 2 disciplines brand and communication tracking and creative development
branding and advertising
customer experience research and management
product management and innovation
market entry

Ability to think both strategically and tactically with strong attention to detail
Able to operate independently but seek guidance when appropriate
Mastery of self‑discipline and driving discipline within the organization
Acts with integrity and respects others
Humble and actively looks to know and learn more
Being Bold and dares to innovate
Passion for the company mission of giving power back to customers
Circles is committed to a diverse and inclusive workplace. We are an equal‑opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

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