Director, Client Delivery

About this position
Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results‑driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long‑term development, we’d like to meet you!

The Director of Client Delivery will act as the voice of the customer, making sure that all delivery functions - Operations, Technology, Product, and Accounting – are consistent and in line with achieving our customer’s success. The Director of Client Delivery will utilize their proven management skills to mentor the staff, foster teamwork assignments and facilitate strategic initiatives on our client’s behalf.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lead, grow and manage a team of Account Managers/Directors to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client.

Coordinate with Operations, Technology, Product and Accounting departments with the objective of raising, consolidating and prioritizing requests until the solutions are implemented or topics are addressed.

Relationship management: Develop and maintain strong relationships with the clients at all different levels.

Ability to manage multiple projects and facilitate its success from the original concept to the final implementation.

Work closely Account Management team to coordinate project details and to ensure timely completion.

Provide organization, direction and coordinate for business reviews, savings matrix, new client implementations and all other client specific initiatives.

Develops people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion process, keeping an open dialogue with your team, identifying training opportunities.

Consistently provides team members guidance, goal setting and performance feedback on a regular basis.

Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solutions.

Problem Solving/Analysis

Building Relationships

Business Acumen

Strategic Thinking

Results Driven

Negotiation

Leadership

Customer Focus

Managing Processes

Market Knowledge

Developing and Maintaining Budgets

Technical Capacity

Required Education and Experience

Established (at least 5 years) of experience in the travel industry and working closely with hotels is a must

Bachelor’s degree in business administration, sales and marketing or related field, plus a minimum of 5 years leadership/ management experience

Ability to effectively manage workload in a fast‑paced atmosphere relying on extensive experience and judgment to plan and accomplish goals.

Solid judgment and leadership skills

Strong implementation and operations experience

Shows attention to detail and the ability to produce high quality work

Ability to positively present API in customer facing situations

Attention to detail and the ability to produce high quality work is a must.

Strong Microsoft Office computer skills, with emphasis on Excel

Exceptional verbal and written communication skills

English, Portuguese and Spanish fluency (oral and written)

Customer service and client relationship skills

Ability to work with and understand diverse cultures here and abroad

An organized self-starter who can work proactively and independently

Able to multitask and work well under strict deadlines and fast paced

Schedule and limited travel availability needed based on business needs.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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