Technical Account Specialist

About the job Technical Account Specialist
Netsurit is looking for a proactive and client-focused Technical Account Manager / IT Client Success Manager to help clients improve their IT environments, strengthen service delivery, and unlock greater value from managed services and technology solutions.

This role is ideal for someone who understands managed services, IT cost models, client relationship management, and the tools that drive service performance and reporting.

About the Role
In this role, you will partner with clients to build and maintain technology roadmaps that improve their IT environments and support long-term business goals. You will work closely with service teams, vendors, and stakeholders to review performance, manage escalations, identify risks, and recommend practical improvements.

You will also support service and solution sales by applying your knowledge of managed services, IT operations, reporting tools, and client technology needs.

Key Responsibilities

Help build technology roadmaps to improve client IT environments

Support service and solution sales using knowledge of managed services and IT cost models

Lead monthly client meetings to review service reports, IT projects, escalations, and improvement areas

Identify, track, and help mitigate service issues and operational risks

Communicate IT issues, business impacts, and remediation plans clearly to client stakeholders

Maintain strong vendor and partner relationships

Use Netsurit proprietary tools to deliver insights and support performance optimization

Implement IT policies, process improvements, and service enhancements within client environments

Analyze client needs and customize IT solutions using existing Netsurit tools and services

Requirements

Minimum 2 years' relevant experience required

Experience using the following:

ConnectWise

Microsoft CSP

BrightGauge

N-ableRemote Monitoring

Managed services and client IT environments

Ability to communicate technical information clearly to business stakeholders

Strong client relationship, reporting, and problem-solving skills

Comfortable working in a hybrid environment, with on-site attendance twice per week

Why Join Netsurit?

Be the trusted advisor and primary partner to our clients.

Work with cutting-edge technologies including cloud, cybersecurity, and AI solutions.

Join a high-growth global organisation with a strong people-first culture.

Play a meaningful role in shaping client success and business transformation.

Grow your career in an environment where innovation and ambition are encouraged.

What Makes This Role Different
You will be part of Netsurit's AI-led evolution (Innovate 2.0) .

You won't just sell services.

You will help clients:

unlock new value

AI Capability & Exposure
You will gain access to 20+ leading AI platforms , including:

ChatGPT

Gemini

Grok

Nvidia AI

and other emerging technologies

This is not theoretical.

You will:

Build your own AI agents

Work on real-world use cases

Collaborate with AI specialists

Help clients apply AI in real environments

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