Keyholder | Feature Studio City

Key HolderFEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We're home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garons, including our private label brand of essential cut and sew apparel. At FEATURE, we're in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited-release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our Calabasas, CA location, Scottsdale, AZ, La Jolla, CA, and our newest location in Studio City, CA.As a Key Holder, you will play a critical role in driving both operational excellence and elevated customer experience. This position blends inventory control, back-of-house organization, and visual standards with key holder responsibilities, sales support, and floor leadership. You will act as a trusted leader when management is not present, support daily store operations, maintain inventory accuracy, and ensure the sales team is set up for success. Your attention to detail, leadership mindset, and retail expertise will directly impact store performance.Key ResponsibilitiesStore Operations & LeadershipSupport opening and closing procedures, including reports and safeguarding store assetsAct as a key holder and lead point-of-contact when management is unavailableEnforce store policies and ensure operational standards are metSupport outbound shipments for Online Orders and SweepsAssist with end-of-day reconciliation and operational troubleshootingInventory Management & MerchandisingReceive, process, and organize inbound shipmentsEnsure accurate tagging, placement, and presentation of merchandiseMaintain inventory organization in both front-of-house and stockroom areasPartner with management on cycle counts, audits, variances, and loss preventionSupport merchandising standards and overall visual presentationSales & Customer ExperienceDeliver exceptional customer service and support sales floor productivityDrive sales through product knowledge, client engagement, and follow-upPromote a customer-first, team-oriented environmentEnsure associates have the tools and resources needed each shiftTeam Support & TrainingAssist with onboarding and training of new hiresReinforce store procedures, best practices, and service standardsHelp motivate and guide team members toward operational and sales excellencePOS & TransactionsAccurately process transactions, returns, and exchangesOperate and troubleshoot POS systems as neededSupport cash handling procedures and discrepancy resolutionOther DutiesMaintain store cleanliness, supply levels, and readinessPerform additional duties as assigned to support business needsWe're looking for someone who brings:2+ years of retail experience in operations, inventory, sales, or leadershipStrong organizational and time-management skillsA proactive, problem-solving mindset with attention to detailExcellent communication and interpersonal skillsFamiliarity with POS systems, Excel, email, and inventory platformsAbility to lift up to 50 lbs, use ladders/stairs, and move merchandiseFlexibility to work mornings, evenings, weekends, and holidaysBenefits (Part-Time):Commission on most Feature merchandise, in accordance with the company's commission policyEmployee discount on Feature products401(k) plan eligibility, in accordance with plan termsSick time in accordance with applicable state and local lawsScheduling may vary and include mornings, evenings, weekends, and holidays. While availability preferences are considered, schedules are based on business needs as we operate seven days a week. Any changes in availability should be communicated promptly to management and will be reviewed based on business needs.