Keyholder | Feature Studio City

Key Holder FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We're home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garons, including our private label brand of essential cut and sew apparel. At FEATURE, we're in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited-release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our Calabasas, CA location, Scottsdale, AZ, La Jolla, CA, and our newest location in Studio City, CA.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
As a Key Holder, you will play a critical role in driving both operational excellence and elevated customer experience. This position blends inventory control, back-of-house organization, and visual standards with key holder responsibilities, sales support, and floor leadership. You will act as a trusted leader when management is not present, support daily store operations, maintain inventory accuracy, and ensure the sales team is set up for success. Your attention to detail, leadership mindset, and retail expertise will directly impact store performance.
Key Responsibilities Store Operations & Leadership
Support opening and closing procedures, including reports and safeguarding store assets
Act as a key holder and lead point-of-contact when management is unavailable
Enforce store policies and ensure operational standards are met
Support outbound shipments for Online Orders and Sweeps
Assist with end-of-day reconciliation and operational troubleshooting
Inventory Management & Merchandising
Receive, process, and organize inbound shipments
Ensure accurate tagging, placement, and presentation of merchandise
Maintain inventory organization in both front-of-house and stockroom areas
Partner with management on cycle counts, audits, variances, and loss prevention
Support merchandising standards and overall visual presentation
Sales & Customer Experience
Deliver exceptional customer service and support sales floor productivity
Drive sales through product knowledge, client engagement, and follow-up
Promote a customer-first, team-oriented environment
Ensure associates have the tools and resources needed each shift
Team Support & Training
Assist with onboarding and training of new hires
Reinforce store procedures, best practices, and service standards
Help motivate and guide team members toward operational and sales excellence
POS & Transactions
Accurately process transactions, returns, and exchanges
Operate and troubleshoot POS systems as needed
Support cash handling procedures and discrepancy resolution
Other Duties
Maintain store cleanliness, supply levels, and readiness
Perform additional duties as assigned to support business needs
We're looking for someone who brings:
2+ years of retail experience in operations, inventory, sales, or leadership
Strong organizational and time-management skills
A proactive, problem-solving mindset with attention to detail
Excellent communication and interpersonal skills
Familiarity with POS systems, Excel, email, and inventory platforms
Ability to lift up to 50 lbs, use ladders/stairs, and move merchandise
Flexibility to work mornings, evenings, weekends, and holidays
Benefits (Part-Time):
Commission on most Feature merchandise, in accordance with the company's commission policy
Employee discount on Feature products
401(k) plan eligibility, in accordance with plan terms
Sick time in accordance with applicable state and local laws
Scheduling may vary and include mornings, evenings, weekends, and holidays. While availability preferences are considered, schedules are based on business needs as we operate seven days a week. xsgimln Any changes in availability should be communicated promptly to management and will be reviewed based on business needs.