Viewer Experience Advocate

Viewer Experience Advocate

Disney Streaming includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television, ESPN+, and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our Disney Streaming team is looking for hardworking team players to join the Viewer Experience team, who will thrive upon the legacy of Disney, ESPN+, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's direct-to-consumer (DTC) experience through strategic hard work and determination.
Job Summary

We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical prowess will be of utmost importance as you skillfully address viewer needs, passionately recommend suitable products, and fearlessly embrace new challenges.
In this role, your understanding of network functionality and familiarity with common streaming devices will be instrumental in providing unparalleled support to our viewers. You will be their go-to person for resolving technical queries and ensuring a seamless streaming experience.
At the heart of this opportunity lies the chance to showcase your unwavering commitment to superior customer service. Your dedication will be the driving force behind our viewers' satisfaction and loyalty.
Furthermore, this position requires supporting multiple products, using multiple systems, and servicing multiple regions. We value adaptability, cross-functional skills, and a global mindset. Disney Streaming is committed to fostering a diverse and inclusive work environment. We encourage applicants from all backgrounds, experiences, and perspectives to apply.
Responsibilities and Duties of the Role

Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications
Make Disney Streaming product recommendations on each viewer interaction
Other duties as assigned
Required Education, Experience/Skills/Training

A high school diploma or GED and at least one year of experience in customer service.
A dedicated home work environment (free from distraction) with reliable home internet service that meets the following network requirements *50 mbps download / 25 mbps upload*
Ability to diagnose and resolve common PC and home network errors for consistent viewer support.
Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
Strong written and verbal communication skills.
Excellent typing, phone, and computer navigation skills.
High standards of written communication, including proper punctuation, grammar, and spelling in both English and Spanish.
Good comprehension and documentation skills.
Familiarity with digital streaming services and devices.
A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
Robust time management skills to ensure productivity aligns with department standards
Willingness to work 365 days a year (including holidays) with 24-hour support availability.
Dependable access to transportation.
Nice to Haves

Proficiency in Microsoft Outlook, Chrome, and navigating Disney+, ESPN+, and Hulu websites
Ability to navigate various digital communication channels efficiently to provide viewers with prompt, courteous, and accurate information
Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.