To provide exceptional viewer support, the full-time Viewer Experience Advocate will diagnose and resolve common PC and home network errors while working remotely and ensuring a high standard of communication in both English and Spanish.
Key responsibilities
Diagnose and resolve technical issues related to PC and home networks for viewers
Utilize various digital communication channels to deliver prompt and accurate information
Maintain productivity and availability for viewer support, including working holidays and weekends
Required qualifications
Proficiency in Windows Operating Systems and Microsoft Office Suite (Excel, Word)
Strong written communication skills with high standards of grammar and punctuation in English and Spanish
Familiarity with digital streaming services and devices
Robust time management skills to align with department productivity standards
Dependable access to transportation for potential work-related needs
Viewer Experience Advocate
Virtual Vocations Inc · New York, NY, USA ·
- Job type:
- Full Time