Account Manager, FedCiv

The Account Manager is responsible for ensuring the successful management, maintenance, and growth of a targeted client base, including penetrating accounts in the federal, state, and municipal governments, as well as educational institutions and government prime contractors. Through consultative sales and individual needs assessment, the Account Manager will focus on increasing profit, while maintaining strong customer relationships through professional, prompt, and courteous customer service. Account Managers become a dedicated consultant, negotiator, and partner to their current and prospective customer base.
Account Manager duties, responsibilities, and goals are dependent upon the level earned (Levels I and II). Account Managers will be responsible for supervising, managing, and developing one or more Inside Sales Representatives (ISRs) assigned to them
Responsibilities Ensure successful and profitable selling of IT solutions to meet revenue and margin goal
Proactively identify and create new business opportunities with existing customers and prospects
Anticipate and assess current and future IT requirements of customers and prospects to deliver relevant solution
Oversee sourcing, quoting, purchasing, invoicing, and follow-up for products and services to ensure customer satisfaction
Manage all responsibilities and tasks assigned to the role, ensuring high-quality and timely performance
Effectively supervise an Inside Sales Representative (ISR)
Establish strong, professional relationships with customers, prospects, coworkers, and vendors, based on solid rapport and trust
Active participation in and support of the company’s ongoing development and training effort
Obtaining appropriate service and/or sales certification
Remaining current in industry trends through relevant training, trade show attendance, reading of trade journals, etc.
Projects as assigned by the CR
Qualifications Minimum of a high school diploma, college degree preferred
Strong sales drive with previous sales or IT industry experience preferred
High level of commitment to exceptional customer service and relationship building
Strong written and verbal communication skills
Strong problem solving, organizational, and interpersonal skills
Ability to work both individually and in a team environment, remotely and/or in an office environment
Self-motivated with the ability to work in a fast paced and constantly changing industry
Proficiency in relevant software and platforms such as: MS Office/Teams/Outlook, Contraqer, NetSuite
Experience supporting or selling into Federal Civilian agencies and organizations preferred
Ability to establish strong relationships with Federal Civilian agency stakeholders, integrators, and industry partners

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