Luxury Customer Experience + Sales

Luxury Client Experience & Sales Manager
Full-Time | Malibu, California

Company Description
Teressa Foglia is a luxury headwear brand specializing in bespoke and ready-to-wear felt and straw hats that celebrate craftsmanship, individuality, and bold self-expression. Inspired by the designer's journey and the strong, independent individuals who supported her along the way, each hat is meticulously crafted as a timeless accessory for trailblazers carving their own paths.

The brand places a deep emphasis on quality millinery, meaningful storytelling, and honoring the culture of makers worldwide. Teressa Foglia hats are not simply accessories—they are symbols of empowerment, designed to stand out and tell a story.

Alongside the millinery brand, our world also includes the growing fine art career of artist Ty Hays, creating a unique intersection of fashion, art, travel, hospitality, design, and storytelling.

About The Role
This is a full-time, in-person role based at our Malibu flagship.

We are seeking an exceptional relationship builder, salesperson, and hospitality-minded professional who is excited by luxury experiences, beautiful products, meaningful client relationships, and the opportunity to help build a growing founder-led business.

This is not a traditional retail management position.

The ideal candidate loves people, loves sales, loves creating unforgettable experiences, and is energized by being part of a small, ambitious, family-run company. You will work directly with founders Teressa Foglia and Ty Hays and become a key representative of both brands.

What You'll Do

Deliver exceptional luxury client experiences in-store, virtually, and through ongoing client outreach

Guide clients through bespoke hat consultations, customizations, and ready-to-wear purchases

Build long-term relationships with collectors, VIP clients, stylists, designers, and repeat customers

Manage client follow-up and cultivate repeat business through thoughtful clienteling

Assist with fine art sales and collector relationships for Ty Hays

Coordinate appointments, custom orders, and special projects

Maintain showroom presentation, inventory, and daily operations

Support events, exhibitions, private shopping experiences, trunk shows, and brand activations

Identify opportunities to improve client experience and increase sales

Assist with social media, partnerships, community engagement, and special projects as needed

Who You Are

Naturally warm, polished, and highly personable

Passionate about luxury hospitality and creating memorable experiences

Excited by sales, relationship-building, and helping clients discover pieces they love

Highly organized, proactive, and self-directed

Comfortable wearing many hats and contributing wherever needed

Able to anticipate needs and solve problems independently

Inspired by entrepreneurship and building something meaningful

Appreciative of art, fashion, design, travel, and craftsmanship

Travel & Lifestyle
One of the most unique aspects of this role is the opportunity to be part of a business that is deeply rooted in travel, creativity, and experience.

The ideal candidate is excited by the possibility of occasional travel opportunities, events, activations, art shows, and pop-ups. They understand that building relationships often happens outside traditional retail environments and are energized by meeting people, attending events, and representing the brands in meaningful ways.

While this is a full-time position, we value results, ownership, and flexibility. We believe exceptional work can coexist with a fulfilling life and are looking for someone who appreciates autonomy, adaptability, and the excitement of a growing entrepreneurial business.

Preferred Experience
Experience in one or more of the following:

Luxury retail

Fine art sales or galleries

Luxury hospitality

Boutique hotels

Private membership clubs

Luxury real estate

Fashion, design, or lifestyle brands

Clienteling and relationship management

The Ideal Candidate
You may be a fit if you:

Love connecting with people

Are energized by sales and relationship-building

Have impeccable taste and a strong appreciation for craftsmanship

Get excited about luxury travel, boutique hotels, art, fashion, and design

Take pride in delivering extraordinary service

Want to help build a business, not simply work for one

Thrive in a small team where initiative, creativity, and ownership are valued

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