Program Coordinator

Job Details
Job Location: 10-Davenport Campus – Davenport, IA 52803
Position Type: Full Time
Education Level: 2 Year Degree
Travel Percentage: Minimal
Job Shift: Daytime
Job Category: Education
The Program Coordinator is responsible for providing complete customer service for CE live and online participants. The Coordinator must become proficient in the College Continuing Education software and facilitate and report financial transactions in a timely manner. The Coordinator will answer general questions about Palmer and outside vendor CE programs and issue completion certificates. When required, the Coordinator inputs CE completions into the College software and state‑approved software.
Specific Duties and Responsibilities:

Coordinate program registration setup, reporting, and maintenance in the registration/LMS platform, ensuring accurate course details, dates, pricing, and learner instructions.
Coordinate attendee communications (confirmations, reminders, access instructions, onsite details, and post-program follow-ups such as surveys and certificates).
Respond to participant inquiries or route them to the appropriate team member; track and resolve issues to completion.
Coordinate operational readiness for program delivery by partnering with event operations, IT/AV, Palmer Online, and other stakeholders.
Run day‑of program operations as needed (check‑in coordination, materials, speaker support, troubleshooting, schedule adherence).
For virtual programs, support webinar logistics (tech checks, run‑of‑show support, recordings coordination, and basic platform troubleshooting).
Update events for approvals.
Perform Quality Assurance review for accuracy.
Report CE completion to state boards as required.
Assist participants with online registration, troubleshooting, and access to certificates for all CE programs.
Webinar Monitoring: collaborate with the digital media specialist to send webinar viewing link emails to registered participants; monitor attendance, troubleshoot connectivity issues, and follow up for CE credit.
Create name badges for live events (Homecomings at Main and Florida campuses and for all live seminars on campuses).
Design and create CE cards for events.
Maintain the daily deposit report to Financial Affairs.
Allocate revenue to other departments as needed.
Process refunds promptly.
Prepare and send invoices; process payment for CE sponsorships.
Participate in planning for HC and events by providing feedback and attending meetings.
Recruit, train, and schedule monitors for HC at both campuses and all Palmer live events.
Support department and special meetings by preparing materials, recording minutes, and maintaining records.
Offer general assistance to students, alumni, faculty, staff, patients, and visitors.
Perform all responsibilities in compliance with Palmer’s Equal Employment Opportunity/Affirmative Action policy and complete other duties as assigned.
Physical Requirements and Work Environment:

Perform sedentary to light work in a ventilated, lighted, and temperature‑controlled office setting.
Occasional lifting/moving of supplies (typically light to moderate).
Occasional evenings, weekends, and early mornings may be required depending on event schedules.
Travel up to 10‑15% of time.
Qualifications

Minimum Qualifications:

Ability to perform assigned duties with time pressures and frequent interruptions.
Ability to utilize general office equipment and other necessary equipment.
Ability to utilize a personal computer and various software packages.
Ability to maintain concentration for extended periods of time.
Ability to calculate complex numerical data, analyze, and resolve problems.
Ability to communicate effectively verbally and in writing.
Ability to work various hours as the job requires.
Desired Qualifications:

High School diploma; Associate degree in Business Administration or related field preferred; one year of administrative and customer support experience; or equivalent combination of education and experience.

#J-18808-Ljbffr