Client Service Cordinator

Position Overview

Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support our wellness plan clients. Provide professional, efficient, and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet’s health.
Responsibilities

Assist incoming clients by completing required documentation, entering pet information and history, utilizing proper identification, and ensuring prompt service.
Assist outgoing clients by providing instructions, invoices, dispensing prescriptions per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
Manage finances by maintaining accurate balances and following proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
Compensation

The pay range for this role is $15.39 - $19.67 per hour. The specific rate is based on experience, skill level, and education, and may vary by location or applicable wage laws.
Benefits

Comprehensive Medical, Dental, and Vision Insurance
Generous 401(k) and Roth retirement plans with company match
Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
Paid Time Off and holidays
Top-Tier Mental Health and Wellbeing Resources, including free coaching and counseling
Associate Life Insurance (company-paid) and optional supplemental coverage
Company-Paid Short- and Long-Term Disability
Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
Paid Parental Leave for birth and adoption
Continuing Education Allowance (eligible positions)
Backup Child and Elder Care & Family Support Resources
Fertility and Family Building Support
Digital Exercise Therapy program
Voluntary Protection Benefits for hospital stays, critical illness, and accidents
Legal Plan coverage for a variety of legal needs
Identity Protection service
Commuter Benefits
Three free Optimum Wellness Plans for pets
Exclusive discounts on products and services
Benefit eligibility: Full‑time associates are eligible for all programs; part‑time associates for those marked with an asterisk (*).
Company Overview

Banfield is a community of caring people with diverse backgrounds, committed to a better world for pets. We aim to create an inclusive environment where associates can be themselves and value differences. We prioritize the health and well-being of our associates.

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