Sales Specialist

Sales SpecialistLocation: Fort Worth, TXWork Model: Hybrid – 3 days onsite / 2 days remoteSchedule Requirement: One onsite day must be Monday or FridayWe are hiring a Sales Support Specialist to support a highly regulated sample program and help ensure day-to-day operations are handled accurately, efficiently, and in compliance with internal procedures and external regulationsThis role is a strong fit for someone with a background in sales support, customer service, order management, and cross-functional operations, especially in a regulated environment. You'll work closely with internal teams such as Compliance, IT, Supply Chain, Sales, Marketing, and Legal, as well as third-party partners, to support sample accountability, order processes, reporting, and field team changes.What You'll DoSupport daily operations tied to the sample program, ensuring compliance with internal SOPs and external regulationsMonitor and manage communications in a shared operations inbox, responding to stakeholder inquiries with accuracy and urgencyTrack and maintain field sales roster changes, including onboarding, territory updates, and terminationsEnter, track, and report activity in systems related to sample fulfillment and inventoryEnsure timely and accurate order entry, fulfillment, invoicing, returns, and issue resolutionTroubleshoot order blocks, allocation concerns, and system-related issuesPartner cross-functionally with internal stakeholders and third-party vendors to improve processes and customer experienceMaintain and support SOPs, training materials, and knowledge documentationAssist with customer setup and data maintenance in ERP systemsUse reporting tools such as Excel and Power BI to monitor trends and performanceWhat We're Looking For3–5 years of relevant experience in sales support, customer service, operations support, or order managementStrong working knowledge of Microsoft Office, especially Excel, PowerPoint, Outlook, and TeamsExperience working in a fast-paced, detail-oriented environmentStrong communication, organization, and problem-solving skillsAbility to work both independently and collaboratively across multiple teamsExperience supporting processes, systems, and customer-facing operationsPreferredExperience in the pharmaceutical industryExposure to regulated environments such as healthcare, finance, or other compliance-driven industriesFamiliarity with compliance-related processes, documentation, or sample/accountability programsExperience working with ERP systems such as Oracle and reporting tools like Power BIAdditional DetailsHigh school diploma or GED requiredNo travel requiredHybrid role based in Fort Worth, TXOne onsite day must fall on Monday or Friday