Sales Manager

WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one‑of‑a‑kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all‑channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.
Position Overview As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer‑centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high‑performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.
Responsibilities Recruit and onboard new hires, hiring quality talent with urgency and building a talent bench.
Support team members in setting career development goals and aligning them with department objectives.
Enforce policies and procedures, ensuring understanding and accountability among all associates.
Evaluate and calibrate performance and productivity fairly for direct reports, providing consistent feedback and coaching.
Develop direct reports into fashion authorities by encouraging proactive outreach and building social media influencer presence.
Lead continued education initiatives for direct reports, focusing on product knowledge training, client events and experiences, and targeted selling and clienteling.
Promote a positive environment of achievement, recognition, and celebration.
Resolve work‑related concerns and conflicts promptly, finding common ground and settling disputes fairly.
Empower the team to take ownership of internal and external customer problems and resolve them quickly.
Oversee scheduling of department associates with sensitivity to the promotional calendar and business needs.
Create and maintain an environment of trust and collaboration by encouraging team members to share feedback and make recommendations.
Model exceptional client services, consistently delivering memorable client experiences and planning client appointments.
Execute client‑development initiatives in‑store and collaborate with functional partners—including store leadership, marketing, vendors, and merchants—to identify top clients and seamlessly execute events and experiences.
Build positive relationships, increase new client acquisition and strengthen existing relationships through social media platforms, referrals, and networking.
Use clienteling tools to stay connected with clients and make targeted recommendations based on shopping history and preferences.
Drive sales and growth through the development of client advisors and client relationships.
Establish well‑thought‑out plans and manage team execution, anticipating and adjusting for risks and roadblocks.
Analyze customer behavior patterns, adjust strategies, and pursue new opportunities.
Support audit compliance to enforce department and stockroom controls.
Track progress against departmental strategies and share best practices to improve business and performance.
Demonstrate strong decision‑making and critical‑thinking skills to recommend viable solutions.
Champion change initiatives, explaining benefits and challenges to the team and other stakeholders.
Required Qualifications Relevant experience leading a team, with supervisory experience managing direct reports.
Proven track record managing a sales and operations workforce and achieving business results.
Proficiency in utilizing available technology, including clienteling tools, social media (social selling), and Google Workspace; advanced proficiency preferred.
History of building, leading, motivating, and coaching teams to achieve objectives.
Excellent oral and written communication skills, structuring messages in a clear logical manner.
Strong attention to detail.
Physical ability to stand, bend, climb stairs, and lift and carry up to 10 pounds.
Willingness to work a flexible schedule based on business need, including evenings, weekends, and holidays.
Preferred Qualifications Luxury retail fashion experience.
4‑year college degree.
Continuously building skills and knowledge through training and career experiences.
Working knowledge and appreciation of the Saks Fifth Avenue business and the fashion industry.
Adaptable to diverse situations and people.
Resilient to unexpected changes in the work environment.
Maintains high personal standards for individual work and environment.
Comfortable working in a remote environment.
Salary & Benefits Starting salary is $75,000–$80,000 annually, with potential for growth based on market, experience, and qualifications. The position is also eligible for a bonus program.
Medical, dental, and vision insurance.
401(k) retirement plan.
Basic life insurance and supplemental life insurance.
Disability insurance.
Additional voluntary benefits such as critical illness, hospital, and accident insurance.
SFA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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