Customer Service Team Manager

Additional Qualifications/Requirements

Work - Onsite (HQ - Dallas, Texas)

Remote/Telework not authorized per Presidential Memorandum "Return to In Person Work"
Candidates eligible for the Military Spouse Exemption may be considered for remote work

Job Qualifications

Two years of retail call center or retail operations management experience. Call center training and data analysis experience preferred.

Or

Bachelor's degree and retail call center or retail operations management experience. Call center training and data analysis experience preferred.

Degree (one of):
ASSOCIATE OF BUSINESS ADMINISTRATION - Preferred

Major Duties

Takes appropriate action to ensure customers are satisfied.
Reviews team quotas, productivity and performance levels in order to meet or exceed operational goals.
Trains, develops, and implements operational standards and policies.
Provides recommendations and executes corporate programs and initiatives.
Performs other duties as assigned.