Customer Service Team Manager

Job Description

Supervises a 24/7 call center staff of customer service reps who receive telephone calls, chats, email and faxes from customers or vendors.

Job Details

Job Grade : 3

Job Tier : 3

Career Area : Retail Specialist

Supervisor : Yes

Job Qualifications

Two years of retail call center or retail operations management experience. Call center training and data analysis experience preferred.

Bachelor's degree and retail call center or retail operations management experience. Call center training and data analysis experience preferred.

Degree (one of)

Associate of Business Administration - Preferred

Additional Qualifications / Requirements

Work – Onsite (HQ – Dallas, Texas)

Remote/Telework not authorized per Presidential Memorandum “Return to In Person Work”

Candidates eligible for the Military Spouse Exemption may be considered for remote work

Major Duties

Takes appropriate action to ensure customers are satisfied.

Reviews team quotas, productivity and performance levels in order to meet or exceed operational goals.

Trains, develops, and implements operational standards and policies.

Provides recommendations and executes corporate programs and initiatives.

Performs other duties as assigned.

Work Challenges

24/7 365 days a year

Certified Call Center Manager Certificate

Job Type
Management

Number of Positions Remaining:

1

24-Jun-2026

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