Culture and Employee Experience Lead

Requirements

5+ years in internal communications, culture, or employee experience roles

Exceptional ability to distill complex ideas into clear, actionable communication

Experience designing and executing company-wide events and cultural programs

Strong editorial judgment and concise, high-quality writing skills

Operational rigor—able to build systems, manage workflows, and deliver consistently

High taste and sound judgment in crafting meaningful, high-impact experiences

Comfort in fast-paced, ambiguous environments where structure must be built

What the job involves

Zipline is looking for a builder who architects culture—not just supports it. This role owns the moments, systems, and signals that define how it feels to work here, operating at the center of company momentum. The role reports directly into our Operations Executive

Your mandate: raise the bar on energy, clarity, and connection. You design high-signal communications, run impactful company rituals, and create experiences that align teams and reinforce standards. Employees shouldn’t just feel included—they should feel equipped, focused, and driven to perform

You partner closely with leaders to translate priorities into clear, actionable messaging and ensure major moments—launches, summits, and celebrations—are executed with precision. You’ll work with People, Brand and Operations to create experiences and artifacts that are distinctive, meaningful, and memorable

This is a service role with teeth: you build the cultural infrastructure that helps teams move faster, think bigger, and do the best work of their careers

Build and run communication rhythms that keep teams aligned on priorities and decisions

Translate leadership updates into clear, concise messaging that cuts through noise

Showrun company-wide events and key milestones with high quality and intent

Design and evolve rituals that reinforce accountability, standards, and connection

Partner with leaders on launches, org changes, and critical initiatives to maintain momentum

Launch an employee recognition program

Partner with the brand team to design and launch a Zipline merchandise platform for employees and the public

Audit and refine existing channels and traditions—eliminate low-signal, scale what works

Support onboarding and employee voice survey workstreams

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