Auris is seeking a Director of Voice of the Customer (VoC) to develop a comprehensive VoC strategy that unites customer feedback from various data sources. The ideal candidate will drive improvements in retention and product experience by implementing a unified VoC ecosystem.
The role involves designing a world-class VoC program and requires deep experience with analytics tools like Qualtrics and Salesforce. A collaborative work environment focused on customer insights and strategic decision-making is emphasized.
#J-18808-Ljbffr
Director of VoC & Customer Insight Strategy
Auris · Cleveland, OH, USA ·
- Pay:
- < 10.000
- Job type:
- Full Time