Customer Insight Lead: VOC & CX Strategy

AssuranceAmerica Corporation in Atlanta, GA seeks a Voice of the Customer Lead to drive feedback programs, analyze insights, and turn findings into actionable recommendations that improve experiences and business outcomes. You will manage VOC programs, review CX data, create executive reports, and partner with stakeholders to implement improvements; bilingual English/Spanish preferred.
The role requires 5+ years in CX analytics, strong data interpretation, and storytelling to influence

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