Program Manager Day Service

Job Details

Job Location: Michigan City, IN 46360
POSITION PURPOSE

The Program Manager is responsible for program development for participants, facilitation of team approach. Responsible for coordinating and implementing consumer services plans in conjunction with consumers, families, staff, agencies and/or significant others to maximize independent functioning and meet service delivery needs. Care coordination may occur in community or agency-based rehabilitation settings.
ESSENTIAL FUNCTIONS

Maintains a positive and enthusiastic attitude.
Develops and implements individualized program plans (PCISP) with each participant assigned to caseload.
Coordinates and communicates services with appropriate agency staff, participants, external agencies, families, etc.
Responsible for supervising, scheduling, training and recruiting of assigned staff.
May work hours outside the general office hours 7:30 - 4:00 operation time frame.
Maintains up-to-date records, reports and general case management procedures in compliance with funding sources, CARF, and agency requirements.
Distributes medications to participants assigned; responsibility is shared with co-workers.
Follows all agency policies and procedures.
Provide resources and assist participants and significant other, as needed to access community resources.
Complete annual performance appraisals on assigned staff
May work in a direct support role in order to maintain ratios and support your assigned staff.
Conduct various pre-employment trainings and habilitation trainings
Conduct annual participant satisfaction surveys, exit/discharge procedures and follow-up surveys for assigned participants.
Attend meetings, in-services and professional development activities, as necessary
May be asked to serve as the agency liaison for various committees
Shall perform any other job related function as assigned
Qualifications

KNOWLEDGE AND SKILLS

Good public relations and communication skills.
Ability to independently organize time and duties to conduct the daily, weekly and monthly responsibilities of caseload management.
Ability to synthesize data in client records to develop and implement appropriate and relevant rehabilitation plans and work adjustment training techniques.
Knowledge of specific disabilities and the impact functional limitations present in a vocational setting.
COMMUNICATION SKILLS

Participant – daily personal contact to implement behavior plans, provide rein forcers, vocational counseling and conflict resolution.
Staff – periodic personal contact to coordinate and follow-up on program plan implementation.
Community Agencies, Families, Etc. – periodic telephone and personal contact to coordinate services, conferences, and obtain information.
Supervisor – periodic personal contact, as needed, to communicate need for assistance with caseload management, weekly schedule, and job priorities.
PHYSICAL REQUIREMENTS

Sitting in/out of meetings to write records and in meetings.
Standing to assist with problems and/or client training on the work floor, as needed.
Speaking, hearing, visual ability to communicate.
TOOLS AND EQUIPMENT

Operate a copy machine, computer
Experience with Microsoft Word and Excel and other software packages
MENTAL REQUIREMENTS

Ability to synthesize and interpret data and reports independently.
Work with minimum supervision.
Ability to work as a team member to facilitate service delivery.
Patience and diplomacy when dealing with difficult clients, staff, and other agencies.
Ability to handle multiple tasks and/or demands of one’s time from others.
EDUCATIONAL REQUIREMENTS/JOB EXPERIENCE

Bachelor’s Degree in rehabilitation, social service or humanities, preferred.
One to two years in social work or case management related experiences with people with disabilities or other vocationally disadvantaged populations.
ADDITIONAL INFORMATION

May be required to become a trainer and/or teach training classes for the organization.
Occasionally requires to change work and/or personal schedules to meet time requirements of case conferences, meetings, etc.
Responsible for the safety of all staff and clients under his/her supervision.
Must be able to handle a large a caseload

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