Procedure & Content Management Specialist I

PNNL Content Management Opportunity

At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget.
The Office of Performance Management is comprised of a team of experienced professionals responsible for PNNL's performance management framework with expertise and thought leadership in contractor assurance, requirements and records management, quality, independent oversight, and audit services. The team prides themselves as innovative problem solvers that partner with scientists, engineers, and support professionals to enable the planning, execution, assessment, and improvement of work at PNNL. This office provides the people, processes, and tools to independently assure ourselves, the Department of Energy (DOE), and Battelle Memorial Institute (BMI) that PNNL is performing as intended, appropriately managing risk, amplifying impact, and continuously improving.
The Requirements & Records Management Division at PNNL is responsible for ensuring that prime contract requirements are effectively deployed and communicated to all staff through well-defined processes, systems, and tools. We help PNNL operate in compliance with all necessary requirements and maintain high standards of information management.
Requirements Management: Helps programs analyze and document all applicable requirements, whether imposed by laws, contracts, or internally developed business rules, and associate them with appropriate implementations (e.g., training, procedures, systems).
Prime Contract Management: Coordinates, manages, and publishes all contract changes. Additionally, our team oversees the tracking and management of all formal correspondence and associated actions, including incoming and outgoing communications and contract deliverables.
Content Management: Facilitates the creation and management of Lab-level requirements-based content (e.g., policies and procedures) by translating legal and scientific terminology into plain language instructions. Our team also supports the planning and management of hazardous activities, so that work is performed safely and in compliance with requirements.
Records Management: Provides consulting and support services to help staff capture, organize, retrieve, use, archive, and appropriately dispose of key information and records.
Responsibilities

This position will support the creation, revision, and configuration control of Lab-level procedures; and will assist with the collection and organization of digital content about PNNL functions, processes, and systems. It may also include other special assignments to work with teams across the Requirements & Records Management organization. This position will be responsible for using a variety of administrative, analytical, and technical methods and unique tools to help maintain the quality and reliability of PNNL's requirements-based processes and controls.
About You
If you love information, are comfortable with technology, thrive in a collaborative environment, and want to help shape the future of content management at PNNL, this opportunity is right for you! If you are highly motivated, detail oriented, and are dedicated to improving the reliability and delivery of digital information, we want you on our team!
About the Team
This position is part of a team that partners with content stewards and subject matter experts to capture and manage requirements-based content and deliver it to staff in a simple, easy, and meaningful way. We are a small, talented, and motivated team of professionals who are passionate about transforming complex information into easy-to-read instructions.
Collaborate with content stewards, subject matter experts, and other staff to create, develop, manage, and deliver Lab-wide procedures to support PNNL's mission.
Ensure that appropriate requirements, procedures, controls, and other requirements-based information is updated and available to staff and delivered in accordance with plain language standards.
Maintain and follow procedures, standards, and desk guides describing content requirements, style, tone, organization, and management.
Provide excellent customer service while helping staff find, update, or create procedures.
Administer the configuration of content in multiple environments (e.g., review, production, archive).
Maintain domain knowledge of Lab-wide procedures.
Provide guidance, support, and training to staff about content management best practices.
Qualifications

Minimum Qualifications:
BS/BA or higher
Preferred Qualifications:
Degree in English, Technical Writing, Library Science, Information Management, Information Architecture, Knowledge Management, Communications or closely related discipline.
Basic understanding of policies, procedures, and technical work documents.
Experience working in configuration, content, or document management.
Excellent customer service skills and experience troubleshooting and resolving customer issues.
Basic technical knowledge of HTML and web publishing.
Experience using Microsoft Office Suite, SharePoint, Visio, Confluence, and Adobe Acrobat Professional (i.e., create and edit PDFs).
Experience logging and tracking work (e.g., using service or "ticketing" software such as Jira, Confluence, ServiceNow).
Hands-on experience creating and managing information in a content management system (e.g., SharePoint, Drupal, custom developed tools).
Great attention to detail and ability to suggest procedure improvements based on internal standards.