Procedure & Content Management Specialist I

Overview
At PNNL, the Office of Performance Management is responsible for PNNL’s performance management framework, including contractor assurance, requirements and records management, quality, independent oversight, and audit services. This office supports scientists, engineers, and support professionals to plan, execute, assess, and improve work at PNNL.

Responsibilities
This position will support the creation, revision, and configuration control of Lab-level procedures and assist with the collection and organization of digital content about PNNL functions, processes, and systems. It may include other special assignments with teams across the Requirements & Records Management organization.

Collaborate with content stewards, subject matter experts, and other staff to create, develop, manage, and deliver Lab-wide procedures.

Ensure that requirements, procedures, controls, and other information is updated and available to staff in accordance with plain language standards.

Maintain and follow procedures, standards, and desk guides describing content requirements, style, tone, organization, and management.

Provide excellent customer service while helping staff find, update, or create procedures.

Administer the configuration of content in multiple environments (e.g., review, production, archive).

Maintain domain knowledge of Lab-wide procedures.

Provide guidance, support, and training to staff about content management best practices.

About You
We are looking for someone who loves information, is comfortable with technology, thrives in a collaborative environment, and wants to help shape the future of content management at PNNL. A detail-oriented, highly motivated individual dedicated to improving the reliability and delivery of digital information is a strong fit.

About the Team
The team partners with content stewards and subject matter experts to capture and manage requirements-based content and deliver it to staff in a simple, easy, and meaningful way. The team is small, talented, and motivated, committed to transforming complex information into easy-to-read instructions.

Qualifications
Minimum Qualifications:

BS/BA or higher

Preferred Qualifications:

Degree in English, Technical Writing, Library Science, Information Management, Information Architecture, Knowledge Management, Communications, or closely related discipline.

Basic understanding of policies, procedures, and technical work documents.

Experience working in configuration, content, or document management.

Excellent customer service skills and experience troubleshooting and resolving customer issues.

Basic technical knowledge of HTML and web publishing.

Experience using Microsoft Office Suite, SharePoint, Visio, Confluence, and Adobe Acrobat Professional.

Experience logging and tracking work using service or ticketing software such as Jira, Confluence, ServiceNow.

Hands‑on experience creating and managing information in a content management system (e.g., SharePoint, Drupal, custom tools).

Great attention to detail and ability to suggest procedure improvements based on internal standards.

Hazardous Working Conditions / Environment
None

Additional Information
Not Applicable.

Testing Designated Position
This is not a Testing Designated Position (TDP).

Commitment to Excellence and Equal Employment Opportunity
Our laboratory is committed to fostering a work environment where all individuals are treated with fairness and respect while solving critical challenges in fundamental sciences, national security, and energy resiliency. We are an Equal Employment Opportunity employer and consider all applicants without regard to any protected status. We provide reasonable accommodations for individuals with disabilities and disabled veterans. If you require assistance or an accommodation due to a disability, contact us at careers@pnnl.gov.

Drug Free Workplace
PNNL is committed to a drug‑free workplace and complies with federal laws prohibiting the possession and use of illegal drugs. If offered employment, you must pass a drug test prior to commencing employment. A positive test for any illegal controlled substance will result in withdrawal of the offer.

Security, Credentialing, and Eligibility Requirements
PNNL requires new employees to obtain and maintain a HSPD‑12 Personal Identity Verification credential. Eligibility for the credential depends on the federal background investigation tier appropriate to the job duties. Foreign nationals who have not resided in the U.S. for three consecutive years must obtain a Local Site Specific Only (LSSO) federal risk determination. All applicants must declare any illegal drug activities within the last 1 to 7 years as required by law.

Mandatory Requirements
The Department of Energy prohibits employees and contractors from having any affiliation with a foreign government identified as a “country of risk” without explicit DOE and Battelle approval. If you have such an affiliation, you must disclose it and recuse yourself or obtain approval before employment.

Notice to Applicants
PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement is determined by skills, qualifications, and experience. Compensation offers are based on job requirements, market trends, and pay equity, not on prior salaries.

Minimum Salary
USD $28.75 per hour

Maximum Salary
USD $42.26 per hour

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