Marketing Delivery Manager - Adobe Journey Builder

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Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Truist is seeking a detail-oriented and execution-focused Marketing Delivery Manager to support the development, deployment, and optimization of customer communications using Adobe Journey Builder (Adobe Journey Optimizer / AJO) and batch email campaign builds. This role sits within the Marketing Delivery team and is responsible for translating marketing strategies into high-quality, compliant, and timely outbound campaigns across channels.

The ideal candidate combines strong technical execution skills in marketing automation platforms with a deep understanding of campaign operations, data-driven segmentation, and cross-functional collaboration.

Key Responsibilities

Journey Builder Execution

Build, configure, and deploy customer journeys in Adobe Journey Optimizer / Adobe Journey Orchestration

Implement triggers, decision splits, personalization logic, and orchestration flows

Validate audience segmentation and ensure accurate data mapping for journey entry and progression

Monitor live journeys and troubleshoot performance or delivery issues

Email Campaign Development (Batch/Single Send campaigns)

Execute end-to-end batch email campaign builds, including audience selection, QA, and deployment

Configure templates, dynamic content, and personalization using approved assets

Partner with Channel Leads and Marketing Managers to ensure campaigns meet business goals and timelines

Conduct thorough QA testing (proofing, links, personalization logic, suppression rules)

Collaboration & Workflow Management

Work closely with Audience Builders (Data Analysts), Channel Leads, Creative, Legal, and Technology teams

Ensure campaigns meet compliance and regulatory requirements

Participate in campaign intake, project planning, and delivery status updates

Maintain clear documentation of builds, requirements, and QA results

Quality Assurance & Optimization

Perform campaign end-to-end QA across multiple scenarios and audience segments

Identify opportunities to improve campaign execution processes and efficiency

Support A/B testing and performance tracking by ensuring accurate setup

Maintain high standards for accuracy, timeliness, and brand consistency

Data & Compliance

Adhere to data governance, privacy, and consent requirements

Ensure proper use of customer data across all communications

Support audit readiness through documentation and process adherence

Required Qualifications

Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience)

5+ years of experience in marketing campaign execution or marketing automation

Hands-on experience with Adobe Journey Optimizer / Adobe Journey Orchestration, Adobe Campaign, or similar platforms

Experience building and deploying batch email campaigns

Strong understanding of segmentation, personalization, and customer data usage

High attention to detail with strong QA and testing discipline

Ability to manage multiple campaigns and deadlines simultaneously

Preferred Qualifications

Experience in financial services, banking, or highly regulated industries

Familiarity with compliance, legal review processes, and regulatory requirements

Experience working within structured marketing delivery frameworks or agile environments

Knowledge of HTML/CSS for email troubleshooting and template edits

Knowledge of Handlebars JavaScript, Ampscript (Salesforce), or similar data language used for dynamic content personalization.

Experience with cross-channel orchestration (email, SMS, push, etc.)

Familiarity with Adobe Experience Platform (AEP) or Customer Data Platforms (CDP)

Understanding of campaign performance metrics and testing methodologies

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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