What to expect at MediaMint?
We love people who define their surroundings and who are constantly looking to learn new things. We value honesty and integrity above all. We love people who are honest, self-aware and intent on bettering themselves each day. If you love growth - professional and personal, then MediaMint is most likely the place for you!
What do we do?
MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.
About the Role
The Account Manager is responsible for coordinating between clients and internal execution teams to ensure the seamless delivery of Digital advertising campaigns. This is a client-facing, coordination-focused role to ensure all stakeholders are aligned, timelines are met, and client expectations are managed efficiently. The ideal candidate has excellent communication, organizational, and stakeholder management skills.
Qualifications
- 4+ years of experience in client coordination or account management, in a digital advertising environment with good experience or understanding of Social Media Campaigns
- Understanding of Digital Media platforms Specifically TikTok Ads
- Strong communication and interpersonal skills — able to confidently handle client interactions and drive internal follow-ups
- Highly organized with the ability to manage multiple projects/accounts simultaneously
- Familiarity with tools like JIRA, Excel/Google Sheets, and project management systems
- Bachelor’s degree in Business, Marketing, Advertising, or a related field
Required Skills
- 3+ years of experience managing paid social media campaigns on Tiktok or similar platforms
- Passionate about social media platforms and campaigns
- Ability to think creatively, identify and resolve campaign issues
- Attention to detail and effective multi-tasking in a deadline driven environment
Responsibilities
- Serve as the main point of contact for clients on all matters related to Paid campaigns / Promotions & coordination
- Understand client goals and gather campaign requirements, assets, tracking specs, timelines, and approvals
- Review client business objectives and marketing requirements to prepare high-level campaign strategies and Media Plans covering all platforms involved (Meta, TikTok, Google, YouTube, etc.)
- Translate client requirements into a clear execution roadmap and media approach aligned with client KPIs and goals
- Coordinate internally with Campaign Management, Ad Ops, Reporting, and Sales teams to ensure accurate and timely campaign delivery
- Understand campaign requirements and work closely with Creative Team, Sales & Client to ensure we have best Ad Copies and Ad Creatives for each campaign / Promotion
- Work closely with clients and internal creative teams to gather appropriate creatives, images, and messaging to ensure right communication as per campaign goal and improve performance
- Ensure messaging, creatives, and formats are aligned with client brand guidelines and platform best practices
- Maintain detailed trackers for each account, documenting asset statuses, pending inputs, go-live timelines, and key milestones
- Join regular client calls to share progress updates, clarify deliverables, and ensure alignment (execution updates are shared by CM team)
- Follow up proactively with both clients and internal teams to avoid delays and meet service level expectations (SLAs)
- Raise and manage requests through systems like JIRA, and assist in resolving discrepancies through platforms like DMS (Dispute Management System)
- Collaborate with reporting or insights teams to deliver post-campaign data to clients in a timely and organized manner
- Identify opportunities to upsell or expand services by understanding client priorities and coordinating with Sales
- Maintain clear documentation of all interactions, issues, and next steps for transparency and continuity across teams
- Perform regular audits and work with team in preparing new strategies or Media Plans if needed
- Handle regular client calls like Weekly/Monthly reviews, End of Campaign review calls, etc
- Provide strategic recommendations to clients based on performance insights, campaign learnings, and business objectives
- Support campaign planning discussions by suggesting platform mix, budget allocation, and creative approach at a high level
- Identify opportunities to improve performance of active/in-flight campaigns, and proactively suggest campaign updates to improve efficiency and exceed KPIs
- Conduct in-depth analysis to identify trends, opportunities, and areas for improvement.
Preferred Skills
- Managing paid social media campaigns on platforms like Facebook, TikTok, Twitter and Snapchat or similar platforms
- Proficient in MS Excel, PowerPoint, and Word
- Experienced in website analysis by using tools like Google Analytics etc.,
- Desired: Basic knowledge of HTML/CSS, WordPress, and website administration
Please fill this Google form to Apply : Account Manager - USA - NewYork
About MediaMint
MediaMint is a global professional services firm specializing in digital marketing and consulting. We work with a broad spectrum of clients - from Fortune 500 to start-ups. Our mission is to provide strategic, operational and technical support that drives performance and delivers outstanding results for our clients. Our vision is to be the transformative operating partner for media and technology companies worldwide. We currently have 4 offices. Our headquarters is in Hyderabad and it is our main delivery and operations center. Our other offices are in San Francisco, New York, Krakow (Poland) and Ilorin(Nigeria). MediaMint currently employs more than 2000+ dedicated professionals.