Customer Activation Specialist (SaaS)

United World Telecom is a global cloud communications provider helping businesses build international voice operations in more than 160 countries.
For nearly 30 years, we've helped organizations—from growing businesses to global enterprises—connect with customers worldwide through international phone numbers, SIP solutions, cloud communications, integrations, AI-powered tools, and telecom infrastructure backed by 99.999% uptime.
Headquartered in Florida with offices in Thailand and Brazil, our team supports customers around the world across multiple languages, cultures, and industries.
Today, thousands of businesses rely on our services—including global support centers, international sales teams, healthcare providers, travel companies, software platforms, financial services firms, and multinational enterprises.
About the Role

For many customers, the Provisioning team provides their first real experience with our company after signing up.
While customers may discover us online, it is often the onboarding and provisioning experience that determines whether they become long‑term customers.
This role is responsible for turning new customers into long‑term users by ensuring services are activated accurately, efficiently, and professionally.
You will work directly with customers, carriers, and internal teams to coordinate service delivery, answer questions, resolve issues, and ensure a smooth onboarding experience from day one.
If you enjoy helping people, solving problems, coordinating multiple moving parts, and being part of a global technology company, we'd love to meet you.
Responsibilities

Customer Onboarding & Service Delivery

Process international phone number orders and service requests
Coordinate provisioning and implementation with telecom vendors and carriers
Ensure services are activated accurately and on schedule
Communicate updates, timelines, and requirements clearly to customers
Customer Support

Respond to customer inquiries via phone, email, chat, and ticketing systems
Assist customers with account, billing, and service questions
Troubleshoot issues and coordinate with internal teams to drive resolution
Provide a professional and positive customer experience at every interaction
Cross-Functional Collaboration

Work closely with Sales, Technical Support, Billing, Product, and Vendor teams
Help identify process improvements that enhance the customer experience
Escalate issues appropriately while maintaining ownership of customer communication
Maintain accurate records and documentation within company systems
Qualifications and Skills

Excellent written and verbal communication skills in English; Spanish language skills are a plus
Strong organizational skills and attention to detail
Ability to manage multiple priorities simultaneously
Problem‑solving mindset with a customer‑first approach
Comfortable learning technical products and systems
Experience with Microsoft Office and/or Google Workspace
Ability to thrive in a fast‑paced environment
Experience in customer service, customer success, onboarding, account coordination, operations, or service delivery is preferred but not required
401(k) partial match and health insurance
Paid time off
Work with customers and vendors across the globe
Support well‑known international brands and enterprise organizations
Gain exposure to telecommunications, SaaS, cloud communications, and global business operations
Be part of a diverse international team spanning multiple countries and cultures
Join a stable, growing company with long‑tenured employees and strong leadership

#J-18808-Ljbffr