Leading a significant program for a strategic customer, the full-time remote Director of Strategic Accounts will manage end-to-end project execution, oversee customer relationships, and coordinate cross-functional teams to ensure successful implementation and deployment.
Key responsibilities
Drive and govern the master project plan across onboarding, training, data migration, and support
Act as the primary executive contact for strategic customer stakeholders, building trust and navigating priorities
Lead a cross-functional team, ensuring clear role ownership and addressing resource gaps during high-volume rollout phases
Required qualifications
10+ years of experience in leading complex enterprise SaaS implementations or customer success programs
Proven track record managing multi-workstream deployments with 100+ end-user locations
Strong command of project governance, including risk management and milestone reporting
Experience managing cross-functional teams with full authority over implementation and support functions
Ability to navigate ambiguous and high-stakes situations effectively
Director of Strategic Accounts
Virtual Vocations Inc · New York, NY, USA · Remote ·
- Job type:
- Full Time