Lead Coordinator Inside Sales

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Lead Coordinator, Inside Sales (Aftermarket — Wastewater Treatment)
Why This Role Is Different
This is not a transactional inside sales role—it’s a strategic, customer‑facing position at the center of aftermarket growth. You’ll own a large installed base across the Northeast region, leveraging data analytics, customer relationships, and technical insight to drive repeat business, expand scope, and influence long‑term revenue. You’ll act as both a commercial lead and a trusted advisor, ensuring customers maximize the performance and lifecycle of their wastewater treatment systems.

What You’ll Do (Impact & Responsibilities)
Own Aftermarket Sales & Customer Experience

Manage end-to-end processing of aftermarket orders, inquiries, and customer issues (email, phone, and portal) across a large installed base

Deliver a high‑quality, responsive customer experience, resolving complaints and ensuring satisfaction with urgency and accuracy

Serve as a Strategic Customer Partner

Build and maintain strong relationships with key customers, channel partners, and internal sales teams

Proactively engage customers to identify service needs, replacement cycles, and upgrade opportunities

Drive Quoting & Technical Recommendations

Review engineering drawings, BOMs, and equipment configurations to recommend appropriate replacement parts

Prepare accurate and timely quotations using internal tools and pricing guidelines

Coordinate with engineering and suppliers for custom or made‑to‑order solutions

Fuel Growth Through Opportunity Identification

Identify and pursue opportunities to expand scope within existing accounts

Use product knowledge and system lifecycle insights to recommend upgrades and cross‑sell solutions

Leverage Data & Analytics for Targeting

Utilize CRM (Microsoft Dynamics) to maintain accurate, up-to-date pipeline and quote data

Analyze installed base data (product type, age, lifecycle stage) to create targeted outreach campaigns

Support forecasting and growth strategies through structured data management and insights

Align Regionally for Execution

Support regional installations and partner alignment with minimal travel as needed

Coordinate closely with third‑party representatives to ensure consistency in customer approach and execution

What Great Looks Like (Candidate Profile)

Customer‑Centric Communicator — Builds trust quickly and manages relationships across customers, reps, and internal teams

Commercially Driven — Sees beyond orders to identify growth, upsell, and lifecycle opportunities

Technically Curious — Comfortable interpreting drawings, BOMs, and equipment configurations

Data‑Driven Thinker — Uses CRM and analytics to guide decisions, prioritize accounts, and forecast demand

Highly Organized Operator — Manages multiple accounts, quotes, and priorities with precision and follow‑through

Collaborative Influencer — Works cross‑functionally and with external partners to drive aligned outcomes

What We Offer

High‑impact role with ownership of a critical aftermarket revenue stream

Exposure to a large and growing installed base across a key region

Opportunity to blend sales, analytics, and technical expertise

Collaborative environment with cross‑functional and regional visibility

Career growth within a global leader in wastewater treatment solutions

We are an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace. Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.

#J-18808-Ljbffr