Service Inside Sales Coordinator

Service Inside Sales Coordinator The Service Inside Sales Coordinator is responsible for analyzing customer information to make product and service recommendations and provide post-sale support. Follows up on interested parties and assists in closing sales. Makes cold calls and schedules appointments to discover new service and sales business opportunities. Responds to technical inquiries, questions, and complaints from customers to provide the best possible service. Works with departments on assisting with order entry or updates on accounts. This is a hybrid position, two days in office and three days remote after completing the new hire training curriculum. The salary range for this position is $22.50-$31.43 hourly.

In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Education / Experience

Bachelor's Degree in Business or related degree
1 year of experience in sales or customer service
Primary Duties And Responsibilities

Generation of new business
Handles inbound service, parts, and accessories inquiries as they relate to sales
Handles inbound calls and customer support tickets
Provides basic technical support assistance for existing and potential customers
Maintains CRM Database for customers
Assist customers in upgrading their instrument when found to be beyond repair.
Coordinates sales activities with outside sales personnel
Leads Prequalification and Follow up
Conducts outbound direct sales calls
Marginal Job Functions

Identify possibilities for improvement
Adhere to ISO processes and work instructions
Other duties as assigned
Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk, hear, and use hands.
The employee is required to lift up to 100 pounds.
This position does not require the use or operation of special equipment such as various test and measurement meters.
This position does not require employees to move instruments in service
Personal protective equipment, safety glasses, ear plugs, protective footwear, protective gloves (as required by application, or by customer site)
Work Environment

This position is exposed to risk of electrical shock
This position does not require work- or job-related travel
This position works in a moderate noise environment
This position works near moving mechanical parts
Additional Company Benefits:

We are pleased to offer a Wellness Stipend of up to $100 per month ($1,200 annually), provided as a non-taxable benefit to support your overall health and well-being
After 90 days of employment, you will become eligible for our 401(k) program, including a company match of up to 3%
After 90 days of employment, you will also be eligible to participate in our quarterly bonus program, recognizing overall company performance
As an added perk, employees enjoy access to fresh organic produce delivered weekly on Tuesdays from May through early October, helping support healthy lifestyles both at work and at home
Ikonix USA LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ikonix USA LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. xsgimln This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.