Art Studio Supervisor

Job Title: ART STUDIO SUPERVISOR

Rate of Pay: $18.00 + 1% Commission

Shift: 5 days a week, 9:30 am-5:30 pm.

Full-time Year-Round

Weekends, holidays and special events are required based on business needs.

FLSA Status: Non-Exempt/Hourly

Summary:

The Art Studio Supervisor is responsible for overseeing the day-to-day operations of the reception desk, supporting the guest experience while guiding and mentoring studio staff. This leadership role maintains the high standards of hospitality, organization, and artistry that define the Sundance brand. The Supervisor acts as a liaison between guests, artists, and internal departments, ensuring smooth studio operations and a welcoming, inspiring environment.

Key Responsibilities

Warmly welcome all guests and guide them through their Art Studio experience, whether browsing, shopping, or attending a class

Lead and supervise daily operations of the studio including guest services, cleanliness, and front-end staff coordination

Train, support, and mentor studio receptionists and seasonal staff

Provide excellent service by responding to guest needs and resolving concerns calmly and professionally

Maintain a thorough understanding of the studio's offerings, services, and retail products

Operate the POS system, run and close registers, handle guest purchases, and ensure accurate payment

Package and ship various artworks (glass, pottery, etc.) with care and attention to sustainable practices

Maintain inventory systems, support monthly audits, and restock supplies as needed

Answer phones, manage email correspondence, and maintain scheduling systems

Contribute to studio display, seasonal decor, and event support when needed

Uphold and model the Sundance story of land preservation, environmental stewardship, and creative expression

Supervisory Responsibilities

Guide and support front-line studio staff during shifts

Provide feedback and assist with training new team members

Maintain open communication with management and suggest operational improvements

Act as a back-up for the Art Studio Manager as needed

Required Qualifications

Previous experience in customer service or hospitality, ideally in an artistic or retail environment

Strong communication and leadership skills

Detail-oriented and highly organized

Ability to work independently and handle multiple responsibilities

Comfortable using computer systems, including scheduling, POS, and email

Appreciation for the arts and creative learning experiences

Preferred Experience

Background in visual arts, art education, or studio operations

Prior experience in a team leader or supervisory role

Familiarity with art materials and studio practices (ceramics, painting, etc.)

Work Environment
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.

Benefits

Employee discounts on dining and resort amenities

Season Pass

Disclaimer
This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

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