Editor/Writer

Editor/Writer (Hybrid) – Lexington, MA
The Human Resources department seeks a detail-oriented and highly organized Communications Coordinator to work alongside the Communications and Change Management team to support communications and knowledge management activities. Primary responsibilities include the development and deployment of high-quality communications supporting a variety of HR department initiatives. The ideal candidate will possess strong written communications skills and experience translating complex HR processes into clear user-friendly documentation.

Responsibilities

Draft, edit, schedule, post and maintain content on HR related communications channels – including internal/external webpages, SharePoint sites
ewsletters and print materials

Review and edit communications to ensure quality and alignment with department’s mission and goals

Create and maintain knowledge base articles within the ServiceNow platform to improve employee self-service and enhance the overall employee experience

Partner with HR subject matter experts to gather information and document HR procedures and workflows

Regularly review and update existing content to improve usability, readability, and searchability within the platform

Track content lifecycle activities including periodic reviews, approvals and archival process

Ensure all documentation is accurate, consistent and aligned with organizational standards and branding

Support ad hoc HR communications projects as needed

Collaborate cross-functionally with HR, IT, communications and other stakeholders to ensure successful project execution

Required Skills

Bachelor’s degree in English, Communications or related field

3+ years of related experience in communications, technical writing or knowledge management

Demonstrated excellent written, visual and oral communication skills

Must be able to convey information effectively and in an inclusive, accessible and clear way

Experience with gathering and synthesizing information to develop process maps, workflows and related documentation

Must be highly organized, able to multitask and handle several projects simultaneously

Excellent time management and organizational skills and ability to meet deadlines

Attention to detail and accuracy is required

Proficiency using Microsoft Office products (e.g. Word, Excel, PowerPoint), Adobe Creative Suite (e.g. Photoshop, InDesign, Illustrator) and social media (e.g. LinkedIn, Glassdoor)

Experience using Knowledge Base component of ServiceNow

Must be able to work both independently and as part of a team

Preferred Skills

SharePoint

US Citizenship is required due to nature of the work.

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