Video Teleconference (VTC) Administrator – Level 2

RiVidium Inc. is seeking a skilled Video Teleconference (VTC) Administrator - Level 2 to support the Naval Criminal Investigative Service (NCIS) enterprise environment. This role is responsible for the administration, operation, maintenance, and support of enterprise video conferencing and unified communications systems supporting mission‑critical operations.

Position Overview
The VTC Administrator will provide hands‑on support for enterprise video teleconferencing systems, conference room technologies, and unified communications infrastructure. The successful candidate will be responsible for scheduling and monitoring VTC sessions, troubleshooting technical issues, maintaining VTC endpoints and supporting infrastructure, and ensuring reliable communications services across the organization. This position requires strong customer service skills, technical troubleshooting expertise, and experience supporting enterprise collaboration platforms within secure environments.

Key Responsibilities

Schedule, configure, and manage video teleconference (VTC) sessions and meetings.

Monitor active VTC conferences to ensure optimal performance and user experience.

Troubleshoot and resolve VTC, VoIP, and conference room technology issues.

Provide on‑site conference room support, setup, testing, and operational readiness.

Install, configure, maintain, and support VTC endpoints and associated equipment.

Support codec administration, endpoint management, and conference bridge operations.

Maintain detailed technical documentation, operating procedures, and configuration records.

Process and fulfil meeting requests in accordance with organisational requirements.

Support VoIP and unified communications systems as required.

Ensure VTC systems remain operational, secure, and compliant with applicable DoD and Department of the Navy policies.

Collaborate with customers, technical teams, and stakeholders to resolve communications issues and improve service delivery.

Minimum Qualifications

Active TS/SCI clearance required at contract start.

Minimum five (5) years of experience supporting enterprise VTC environments, including at least one year of specialised VTC administration experience.

Experience supporting enterprise VTC systems, conference room technologies, and end‑user collaboration services.

Experience with:

VTC endpoint configuration and administration

Codec management

Conference bridge administration

Enterprise video conferencing technologies

Knowledge of:

Windows Server administration

Linux operating systems

VMware virtualization

TCP/IP networking

VLANs

QoS

Firewall concepts

Familiarity with VoIP systems and unified communications platforms.

Strong troubleshooting and customer support skills.

Ability to develop and maintain technical documentation.

Ability to obtain and maintain all certifications required for Level 2 support.

Experience working within regulated IT environments and following established operational procedures.

Preferred Qualifications

Experience supporting DoD, Department of the Navy (DoN), Intelligence Community, or classified environments.

Experience with:

Microsoft Teams

Microsoft Teams Rooms Administration

Cisco WebEx

Cisco WebEx Control Hub

Experience with Cisco and Poly video conferencing platforms, including:

Cisco Room Series

Cisco SX/MX/DX Series

Poly / Polycom solutions

Knowledge of:

H.323 Protocol

SIP Protocol

Experience with Cisco TelePresence Management Suite (TMS) or similar scheduling platforms.

Familiarity with DISA STIG implementation and security hardening requirements.

Experience supporting 24x7 or mission‑critical operational environments.

Knowledge of cloud‑based collaboration and communications technologies.

Required / Preferred Certifications

CompTIA Security+ CE (preferred to meet DoD 8570/8140 baseline requirements)

Cisco Certified Network Associate (CCNA)

Cisco Collaboration Certification

Microsoft Teams Rooms Certification

Microsoft 365 Certification

Cisco WebEx Administration Certification

Poly, Cisco, Crestron, or other VTC/AV manufacturer certifications

Candidates must obtain and maintain all certifications required to support Level 2 operations in accordance with contract requirements and DoD/DoN policies.

Why Join RiVidium?

Support mission‑critical national security and law enforcement operations.

Work with advanced collaboration, communications, and conferencing technologies.

Competitive compensation and benefits package.

Professional development and certification growth opportunities.

Collaborative and mission‑focused environment.

Additional Information
This position is contingent upon contract award.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources (HR) at hr@rividium.com.

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