Video Teleconference (VTC) Engineer - Level 1

Video Teleconference (VTC) Engineer – Level 1
Full-Time/Part-Time Full-Time

Description
RiVidium Inc. is seeking a skilled Video Teleconference (VTC) Engineer - Level 1 to support the Naval Criminal Investigative Service (NCIS) enterprise environment. This role is responsible for the design, implementation, operation, maintenance, and support of enterprise video conferencing and unified communications systems supporting mission‑critical operations.

Position Summary
The VTC Engineer - Level 1 serves as a technical lead supporting enterprise Video Teleconference (VTC) and unified communications infrastructure for the NCIS IT enterprise. This role is responsible for ensuring the availability, security, and performance of mission‑critical collaboration systems across a large‑scale federal environment.

The position focuses on engineering, integration, troubleshooting, and modernization of VTC and VoIP systems while ensuring compliance with DoD and Department of the Navy (DON) security standards.

Key Responsibilities

Configure, administer, and maintain enterprise VTC infrastructure, including Cisco VTC endpoints and related collaboration systems

Design and implement call routing architectures to ensure reliable internal and external video communications

Troubleshoot complex VTC, VoIP, and unified communications issues across enterprise and conference room environments

Support interoperability with external government agencies and mission partners

Conduct technology evaluations, market research, and participate in technical design reviews and stakeholder briefings

Collaborate with contractor, government personnel, and vendors to define requirements and implement solutions

Develop technical documentation, reports, and presentations for stakeholders at all levels

Monitor emerging technologies in cloud‑based collaboration and unified communications platforms

Provide technical leadership and mentorship to junior VTC personnel as required

Ensure compliance with DoD/DON security policies, standards, and operational guidelines

Minimum Qualifications

Active

TS/SCI clearance required at contract start

Minimum

7 years of progressive experience

in VTC/VoIP engineering, including

2+ years in enterprise VTC environments

Strong experience supporting data center and virtualized infrastructure environments

Demonstrated ability to deliver strong customer service across technical and non‑technical stakeholders

Advanced knowledge of VTC and VoIP technologies, including cloud and hybrid collaboration platforms

Technical Experience Required

Windows Server administration and configuration

Linux operating systems

VMware virtualization platforms

Cisco Unified Communications Manager (CUCM)

Enterprise VTC and unified communications systems

Call routing design and implementation for video collaboration environments

Additional Requirements

Experience working in government or contractor‑led environments

Ability to provide technical direction and oversight to junior personnel

Experience interfacing with vendors and cross‑functional technical teams

Must meet DoD 8570.01‑M baseline requirements and maintain required certifications

Preferred Qualifications

Experience with cloud collaboration platforms:

Microsoft Teams (Teams Rooms, Teams Phone, Teams Admin Center)

Cisco Webex (Webex Devices, Webex Calling, Control Hub)

Experience supporting DoD, DoN, or classified environments

Knowledge of DISA STIGs and security hardening practices

Experience with Cisco VTC hardware (Room Series, SX/MX/DX endpoints)

Familiarity with Cisco TelePresence Management Suite (TMS)

Understanding of H.323, SIP, and ISDN protocols

Experience with Poly/Polycom VTC systems

Experience mentoring junior engineers

Experience evaluating enterprise VTC/AV technologies

Familiarity with DISA Defense Collaboration Services (DCS) or equivalent platforms

Certifications
Required / Baseline

CompTIA Security+ CE (DoD 8570 IAT Level II)

Preferred

Cisco Certified Network Professional – Collaboration (CCNP Collaboration) or equivalent experience

Cisco Certified Specialist – Collaboration Core

Microsoft Teams Administrator Associate or Teams Rooms certification

Cisco Webex certification or equivalent

Manufacturer certifications (Cisco, Poly, Crestron, AMX, etc.)

Equal Employment Opportunity Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources (HR) at hr@rividium.com.

This position is currently accepting applications.

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