Account Manager

Major Hollywood and independent movie studios have appointed Swank Motion Pictures, Inc. as their exclusive licensing and distribution partner to offer their box‑office hits for public performance in non‑theatrical markets (outside theaters). Swank represents Walt Disney Pictures, Warner Bros., Sony Pictures, New Line Cinema, Lionsgate, MGM, and many more. The Account Manager delivers exceptional customer service to college and university partners and direct customers, supporting tablet and film streaming programs. This role focuses on building and maintaining strong relationships with key contacts, driving program awareness and utilization, and proactively addressing customer needs while identifying opportunities for growth. In addition to relationship management, the Account Manager plays a key role in order fulfillment, process management, marketing support, and continuous process improvement, contributing to overall business objectives, including customer satisfaction, retention and operational efficiency. The ideal candidate is adaptable, customer‑focused and highly collaborative, working closely with Account Executives, marketing and other internal teams. Success requires ownership of individual goals, accountability to key performance metrics and a proactive approach to improving processes and outcomes.

Responsibilities
Customer Success & Relationship Management

Build and maintain strong relationships with assigned college/university partners to drive program utilization, retention and overall satisfaction

Respond to customer inquiries within 24 hours and ensure timely, effective resolution of issues

Provide regular program updates, including monthly movie selections, promotional materials and new release information

Support contract renewals in partnership with Sales leadership, ensuring full retention of assigned accounts

Order Fulfillment & Data Accuracy

Process customer orders accurately and efficiently, ensuring fulfillment within 5 business days

Maintain and update CRM data with 100% accuracy on a monthly basis, ensuring reliable reporting and customer insights

Growth & Performance Management

Set and achieve goals related to customer retention, satisfaction, operational efficiency and revenue growth

Identify and act on upsell and cross‑sell opportunities to expand account value and support business growth

Process Improvement & Adaptability

Identify, recommend and implement process improvements to enhance customer experience, order fulfillment and operational efficiency (minimum of two annually)

Adapt to evolving technologies, products and processes, demonstrating a commitment to continuous improvement and learning

Cross‑Functional Collaboration

Partner with Account Executives, Customer Relationship Managers and internal teams to resolve customer needs and drive overall business success

Contribute actively to team meetings and collaborative problem‑solving efforts, fostering a positive and solution‑oriented environment

Requirements

Bachelor's degree required

1–3 years of demonstrated success in account management

Proven track record in developing positive client relationships and seeking ways to increase client satisfaction and loyalty

Good communication skills, including active listening and interest in what others have to say

High degree of commitment to the organization and professionalism in the workplace

Good organizational skills and ability to manage tasks in a high‑volume, high‑stress environment

Flexibility to meet business needs within other Swank departments as necessary

Proven data entry work experience

Benefits

Comprehensive compensation and healthcare packages, including medical, dental, vision and life insurance products

401(k) plan with employer match

Competitive paid time off: vacation, personal time, holidays and winter break

Company‑sponsored volunteer & community outreach opportunities

Organizational growth potential through company‑sponsored online learning platforms

EOE, including disabilities and veterans.

#J-18808-Ljbffr