Account Manager

Job Summary
Primary operations owner of a large strategic account. Key member of the account team who is responsible for daily/regular interaction with customer representatives in operations. Develop & implement continuous improvement and other ongoing initiatives with the account. Identify and pursue continuous improvement opportunities by working with CI team.Set priorities and drive action items for account development initiatives. Oversee planning and execution of projects for customer start ups, additions and change programs. Surfaces, monitors, communicates and resolves issues, both internally and with customer.

Essential Job Functions:

Deliver existing services to meet customer expectations

Seek new business opportunities

Assist Directors in preparing QRM’s consistent with overall account plan

Raise any concerns or issues related to resources, financial performance, service levels, etc with account owner/sales or senior management

Work with sales staff to identify, qualify and progress potential new business opportunities within the account

Support pre-sales activities including demos, opportunity assessments and discussions with the client’s management team (from field managers to senior executives)

Oversee planning and execution of projects for customer start-ups, additions and change programs

Scope, budget, timing

Resource planning

Ensures that appropriate project management methods and reporting tools are used, and lessons learned are captured and recorded to aid account relationship development

Liaison with balance of account team, i.e., Sales and CIand work together on new products/services, software enhancements, National contracts and business strategies

Utilize various software packages including Microsoft Access, Excel, Project, PowerPoint and SalesForce.com

Develop and implement strategic plans and operational goals to meet business/customer needs

Identify and select resources required to implement goals (people, equipment, etc.)

Provide leadership, direction and guidance to staff; establish performance goals/expectations and accountabilities for self and staff members

Minimum Qualifications:

3-5 years work experience in third-party logistics, in operations and/or customer facing role

Solid understanding of transportation and logistics principles, economics, and supply chain network behavior.

Keen interest in team oriented approach to managing customers

Sales, inside sales and/or related experience

Outstanding leadership abilities including problem solving, interpersonal communications, goal orientation, teaching/coaching, self-discipline and systemic thinking

Minimum of five years’ experience in leadership/management role

Excellent communications skills; presentation, interpersonal, verbal and written

Excellent planning, organizational and time management skills

Customer service/interaction skills and experience

Computer Proficiency (Word, Excel, Databases, Internet)

Problem solving skills; ability to use good business judgment and make good decisions

Flexibility to adapt to a fast paced and changing environment

Ability to travel

Salary:
up to $57,750 base salary + bonus eligibility

This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand

Benefits
We offer a comprehensive benefits plan including:

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

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