Inside Sales Coordinator

Challenger Pallet & Supply – Idaho Falls, ID

Pay:

$24.00 - $28.00 per hour DOE

Job Type:

Full-Time

Schedule

Monday through Friday

8:00 AM – 5:00 PM

No nights or weekends

About Challenger Pallet & Supply
Challenger Pallet & Supply has been a trusted provider of pallet, crate, and wood packaging solutions since 1969. As a family‑owned company with locations throughout the Intermountain West, we pride ourselves on delivering exceptional customer service, building long‑term relationships, and creating a positive work environment where employees can grow and succeed.

Position Summary
The Inside Sales Coordinator is a key member of our sales team responsible for maintaining customer relationships, supporting account managers, generating sales opportunities, and ensuring an outstanding customer experience. This position combines inside sales, customer service, account support, lead qualification, and business development in a fast‑paced environment.

The ideal candidate enjoys building relationships, solving problems, communicating with customers, and contributing to company growth.

Responsibilities

Maintain regular communication with customers and account managers

Provide exceptional customer service and assist with troubleshooting issues

Develop relationships with existing customers to ensure satisfaction and identify opportunities

Secure orders from current customers and identify upselling or cross‑selling opportunities

Generate new business through outbound calls, research, and lead follow‑up

Qualify inbound and outbound leads and route them appropriately

Prepare quotes, enter orders, and follow up on customer requests

Serve as a primary point of contact for customer inquiries regarding products and order status

Promote new and existing product offerings

Collaborate with production and logistics teams to ensure accurate and timely order fulfillment

Maintain accurate customer records, call logs, and sales reports within CRM systems

Assist account managers with used pallet buyback programs

Support trade shows and company events as needed

Perform additional duties as assigned

Qualifications
Required

Previous experience in customer service, sales support, account coordination, or a related field

Strong verbal and written communication skills

Excellent organizational skills and attention to detail

Ability to work independently and manage multiple priorities

Strong problem‑solving and relationship‑building skills

Proficiency with Microsoft Office applications

Positive attitude and strong work ethic

Preferred

Prior CRM experience

Inside sales experience

Experience in industrial sales, logistics, manufacturing, distribution, or related industries

Experience with quoting, order entry, and customer account management

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Employer‑funded Health Reimbursement Arrangement (HRA)

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Compensation
$24.00 - $28.00 per hour DOE

Compensation Is Based On Qualifications, Experience, And Demonstrated Ability.

Work Location
In Person

Idaho Falls, Idaho

Challenger Pallet & Supply is an Equal Opportunity Employer and values individuals who are committed to teamwork, customer service, and continuous improvement.

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