Sales Coordinator - DoubleTree by Hilton Billings, MT

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Sales Coordinator for the Doubletree by Hilton in Billings, Montana .

Job Purpose:
Assist sales and catering department in obtaining customer satisfaction by performing clerical and administrative duties relating to group, guest, and hotel bookings and communications. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Provide support to the sales team in executing contracts, proposals, and correspondence

Assist with sales efforts in soliciting new business, selling guestrooms and meeting space, and assist on site tours

Assist as needed with hotel and sales-related functions

Oversee and create content for social networking sites

Prepare and send out electronic and direct mail projects, sales packets and collateral

Provide assistance to the Director of sales, sales managers, director of catering and catering sales managers

Effectively communicate and coordinate the guest’s request with other departments

Answer, Respond to, and route incoming telephone calls

assist with directing leads to the appropriate party

Responsible for managing all group sleeping room reservations, room blocks, and rooming lists and coordinating related details with other departments

assist with Banquet Event Orders (BEO’s)

Maintain weekly Reader boards

responsible for group and event billing

book reservations for groups and contracted rates

Produce weekly productivity reports for sales meetings

May be asked to take accurate minutes of all sales meetings

Perform site inspections when no sales manager is available

Provide assistance to group leaders when necessary

Responsible for timely completion of monthly group status report

Perform other duties as assigned

Take every opportunity to amaze the guests

Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied

Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

Proficient in Microsoft Word, Excel and PowerPoint

Available to meet Guests and assist with welcome/check-in which may include week-ends

Basic administrative knowledge such as business letters and telephone etiquette

Extremely well organized and detail oriented.

Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)

Positive interaction with colleagues and guests.

Excellent customer service skills are required.

Self-motivated and ability to work with minimal supervision.

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems

Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task

Must be able to exert well‑paced ability to reach other departments of the hotel on a timely basis

Must be able to lift up to 15 lbs occasionally

Requires grasping, writing, standing, vending, repetitive motions, climbing, listening and hearing ability and visual acuity

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates

Vision occurs continuously with the most common visual functions being those of near vision and depth perception

Requires manual dexterity to use and operate all necessary equipment

Must have finger dexterity to be able to operate office equipment including computers, fax machines, copiers, printers and calculators. Must be able to type 50 wpm.

Other:

Being passionate about people and service.

Strong communication skills are essential when interacting with guests and employees.

Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem‑solving, reasoning, motivating, and training abilities are often used.

Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance:

Pay rate: $20.00-$22.00 hourly depending on experience

Team Driven and Values Based Culture

Medical/Dental/Vision

Vacation & Holiday Pay

Same‑day pay available

Employee Assistance Program

Career Growth Opportunities/ Manager Training Program

Reduced Room Rates throughout the portfolio

Third Party Perks (Movie Tickets, Attractions, Other)

401(k)

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Life insurance

Parental leave

Referral program

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