Technical Writer

Technical Writer – MaineCare (Medicaid Program)

The Technical Writer supports our client within the Office of MaineCare Services (OMS) within the Maine Department of Health and Human Services (DHHS) by developing clear, accurate, and accessible communication materials for providers, members, and internal stakeholders.
This role translates complex Medicaid policies, system updates, and regulatory requirements into user-friendly content. The Technical Writer collaborates closely with cross-functional teams—including policy, operations, data analytics, and IT—to ensure consistency, clarity, and compliance across all communications.
Content Development & Communication

Draft, edit, and publish materials such as:
Provider bulletins and e-messages
Newsletter articles and presentations
Web, email, and social media content
Translate complex Medicaid policies, billing guidance, and system updates into plain-language content
Ensure consistent messaging aligned with MaineCare regulations and federal/state policies
Documentation & Process Management

Develop and maintain technical and operational documentation, including:
Business requirements and system documentation
Standard operating procedures and knowledge-transfer materials
Manage the full document lifecycle:
Intake → review → approval → publication → version control
Maintain document repositories (SharePoint, OneDrive) and internal intranet content
Establish and enforce communication standards and style guidelines
Collaboration & Stakeholder Engagement

Partner with SMEs across policy, compliance, IT, and operations teams
Facilitate communication workgroups and project-related meetings
Gather requirements and validate content for accuracy and completeness
Serve as a key liaison for communication-related initiatives
Program Support & Continuous Improvement

Analyze communication performance (email and web metrics) and recommend improvements
Identify opportunities to streamline communication workflows
Support outreach efforts and engagement initiatives across stakeholders
Amplify key communications across platforms such as:
MaineCare Partner Portal
Internal communications and leadership reporting
Governor's Office updates
Minimum Qualifications

Bachelor's or Associate degree in Communications, English, Journalism, Public Policy, or related field (or equivalent experience)
1–3+ years of professional or technical writing experience
Exceptional writing, editing, and proofreading skills
Proven ability to simplify complex technical or policy information
Strong organizational skills with the ability to manage multiple priorities
Preferred Qualifications

Experience with Medicaid, healthcare, or human services programs
Familiarity with claims systems, policy documentation, or regulatory environments
Experience working in government or public sector settings
Knowledge of plain language and accessibility standards
Experience documenting business processes and workflows
Core Competencies

Technical & policy writing expertise
Attention to detail and accuracy
Analytical thinking and problem-solving
Strong communication and stakeholder management skills
Ability to work independently and in team environments
Proficiency with Microsoft Office (Word, Excel, PowerPoint) and SharePoint
Experience with document management and collaboration tools
Work Schedule

Part-time (up to 35 hours per week)
Monday–Friday during standard business hours
Hybrid/remote flexibility within Maine
Benefits

At SSO, we invest in our people—supporting your health, financial security, and growth:
Health, dental, and vision insurance
401(k) with discretionary employer match
Paid time off and holidays
Flexible spending accounts
Additional employee perks
Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.
Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.