Technical Writer

Augusta, ME (Remote/Hybrid - Maine-based preferred)

Full-time (up to 35 hours/week)

Pay Rate - $31.00 per hour

Position Overview
The Technical Writer supports our client by developing clear, accurate, and accessible communication materials for providers, members, and internal stakeholders. This role translates complex Medicaid policies, system updates, and regulatory requirements into user-friendly content. The Technical Writer collaborates closely with cross-functional teams—including policy, operations, data analytics, and IT—to ensure consistency, clarity, and compliance across all communications.

Key Responsibilities
Content Development & Communication

Draft, edit, and publish materials such as:Provider bulletins and e-messages

Newsletter articles and presentations

Web, email, and social media content

Translate complex Medicaid policies, billing guidance, and system updates into plain-language content

Ensure consistent messaging aligned with MaineCare regulations and federal/state policies

Documentation & Process Management

Develop and maintain technical and operational documentation, including:Business requirements and system documentation

Standard operating procedures and knowledge-transfer materials

Maintain document repositories (SharePoint, OneDrive) and internal intranet content

Establish and enforce communication standards and style guidelines

Collaboration & Stakeholder Engagement

Partner with SMEs across policy, compliance, IT, and operations teams

Facilitate communication workgroups and project-related meetings

Gather requirements and validate content for accuracy and completeness

Serve as a key liaison for communication-related initiatives

Analyze communication performance (email and web metrics) and recommend improvements

Identify opportunities to streamline communication workflows

Support outreach efforts and engagement initiatives across stakeholders

Amplify key communications across platforms such as:MaineCare Partner Portal

Internal communications and leadership reporting

Governor’s Office updates

Typical Deliverables

Provider bulletins (reaching 11,000+ providers)

Technical and business documentation

System implementation and compliance materials

Web and intranet content

SOPs, training materials, and presentations

Communications related to: Medicaid policies and benefits

Claims processing and prior authorization

Provider enrollment and engagement

Care management and rate systems

Minimum Qualifications

Bachelor’s or Associate degree in Communications, English, Journalism, Public Policy, or related field (or equivalent experience)

1–3+ years of professional or technical writing experience

Exceptional writing, editing, and proofreading skills

Proven ability to simplify complex technical or policy information

Strong organizational skills with the ability to manage multiple priorities

Preferred Qualifications

Experience with Medicaid, healthcare, or human services programs

Familiarity with claims systems, policy documentation, or regulatory environments

Experience working in government or public sector settings

Knowledge of plain language and accessibility standards

Experience documenting business processes and workflows

Core Competencies

Technical & policy writing expertise

Attention to detail and accuracy

Analytical thinking and problem-solving

Strong communication and stakeholder management skills

Ability to work independently and in team environments

Proficiency with Microsoft Office (Word, Excel, PowerPoint) and SharePoint

Experience with document management and collaboration tools

Work Schedule

Full-time (up to 35 hours per week)

Monday–Friday during standard business hours

Hybrid/remote flexibility within Maine

At SSO, we invest in our people—supporting your health, financial security, and growth:

Health, dental, and vision insurance

401(k) with discretionary employer match

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