CUSTOMER EXPERIENCE SPECIALIST at Yota Xpedition LLC in Alburtis, Pennsylvania

Yota Xpedition Job Opportunity

We are Yota Xpedition, the trusted and guided online source for Toyota truck and sport utility vehicle modifications. We exist to help Toyota owners modify their vehicles to achieve freedom and fulfillment. We do this by empowering our customers with the confidence and knowledge they need to modify their vehicles.
Our Perks:
A fun and laid-back work automotive work environment
Discounts on all the automotive gear you can dream of
Team outings like movies, karting and outdoor activities
Benefits like medical, dental, vision and paid time off
Competitive pay based on experience
A roadmap for personal and professional growth as we expand
Your Responsibilities:
Customer Care: Respond promptly and courteously to customer inquiries via email, phone, social media, phone and online chat. Provide order support, product information, pricing, and availability details. Assist customers in selecting the right products for their specific vehicle needs. Maintain a friendly and approachable demeanor in all customer interactions.
Communication: Craft clear, concise, and informative responses to customer inquiries. Provide patient and empathetic support, addressing customer concerns professionally. Maintain a consistent and positive tone in written and verbal communication.
Problem Solving: Investigate and resolve customer issues, such as missing or damaged items, shipping delays, and product defects. Collaborate with other departments to address and rectify complex problems. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the resolution.
Product Knowledge: Develop deep expertise in the features and benefits of our Toyota off-road products. Stay updated on new product releases, technical specifications, and industry trends. Offer personalized upsell or cross selling product recommendations based on customer needs and preferences.
Order Management: Handle order cancellations, returns, and exchanges in accordance with company policies. Coordinate returns and exchanges to return to inventory with warehouse team.
Feedback Loop: Actively listen to customer feedback, complaints, and suggestions. Compile and report customer feedback to the appropriate teams within the company. Propose improvements to processes and procedures based on recurring customer issues or concerns.
Your Credentials:
Qualifications: High School Diploma or GED Required
Excellent communication and listening skills
Empathy and passion for helping people
Strong ability to identify and solve problems
Ability to type fast with accurate grammar and sentence structure
Ability to speak and communicate clearly over the phone
Extra Credit: Previous customer service experience
Toyota vehicle knowledge
Physical Demands or Necessities: Normal office working environment
Ability to sit for prolonged periods
Do you fit? Are you willing to do things most people wont do? Do you work with a sense of urgency? Do you embrace challenges and persist through setbacks? Are you highly organized and pay close attention to details? Do you have a strong ability to identify and solve problems? Do you like working with a cohesive team? Are you driven to win?