Technology Communication Specialist Job at Wrench-Group- in Atlanta

Overview
At Wrench Group, we’re transforming how communication technology supports the employee and customer experience across one of the nation’s leading home services platforms.

We’re looking for a Communication Technology Specialist who thrives at the intersection of telecom, contact center technology, operations, and innovation. This is more than a support role — this position will help shape the strategy, performance, and future evolution of our enterprise communications ecosystem.

If you enjoy solving complex operational challenges, partnering across teams, and driving modernization through voice, messaging, AI, and cloud communication platforms, this could be an exciting next step in your career.

Please note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas needed now or in the future.

Why This Role Stands Out

High visibility and impact across the enterprise

Ownership of critical communication platforms (UCaas, CCaaS) and future roadmap initiatives

Exposure to cutting-edge AI and automation technologies within telecom and contact center environments

Opportunity to partner directly with Operations, IT, Marketing, Finance, and executive stakeholders

Ability to influence modernization, standardization, scalability, and user experience at scale

A collaborative environment where innovation and continuous improvement are encouraged

What’s In It For Me?

$90K–$115K + performance bonus

Unlimited PTO (with leadership partnership)

Medical, Dental, Vision coverage

401(k) with company match

Career growth through Wrench University

Collaborative, high-impact environment

Wrench Group is a national leader in home services—HVAC, plumbing, electrical, and water—with trusted brands dating back to the 1940s. We partner with great businesses and help them scale—delivering exceptional customer experiences at every touchpoint.

Responsibilities
What You’ll Do

Own and support enterprise communication platforms, including voice, SMS, IVR, routing, and contact center technologies

Partner with Operations, IT, Marketing, Finance, and vendors to improve performance, scalability, and user experience

Help drive the future of AI-enabled communications, including conversational IVR, agent assist, analytics, and automation

Lead platform enhancements, rollouts, troubleshooting, vendor coordination, and adoption initiatives

Translate operational needs into scalable technology solutions and platform strategies

Support enterprise-wide standardization, optimization, and continuous improvement initiatives

Qualifications
Do I Have What it Takes?

3–5 years of experience working with enterprise telecom:

Dialpad

ServiceTitan Phones

Infobip

UCaaS / CCaaS platforms

Voice routing & IVR design

SMS & messaging platforms

APIs & system integrations

AI-enabled contact center technologies

What Makes You a Strong Fit

Experience supporting enterprise telecom or contact center platforms

Strong problem-solving and troubleshooting abilities

Comfortable working cross-functionally in a fast-paced enterprise environment

Ability to balance strategic thinking with hands-on execution

Experience working with vendors, implementations, and operational escalations

Curiosity around emerging AI and communication technologies

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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