Account Manager – Onsite (Irvine, CA)

Rocket Close is seeking an Onsite Account Manager to support our growing partnership with West Capital Lending. This role sits full‑time onsite in Irvine, CA and serves as the key liaison between teams—driving communication, resolving escalations, and improving day‑to‑day operations. As WCL continues to scale, this position plays a critical role in ensuring efficient pipeline support, faster issue resolution, and a strong, visible partnership presence.

About The Role

Act as the primary liaison between WCL and Rocket Close for escalations and transactional support

Facilitate quick issue resolution through real‑time communication (phone, IM, email)

Partner with WCL teams to troubleshoot files, provide status updates, and support pipeline management

Build relationships through daily onsite engagement, floor walks, and team interaction

Attend meetings and provide visibility into operational and partnership trends

Support administrative requests, route questions, and ensure the right teams are engaged

About You

Account management, operations, or mortgage/title experience

Strong communicator who thrives in a fast‑paced, partner‑facing environment

Organized, detail‑oriented, and solution‑focused

Why this role

High visibility with a key strategic partner

Direct impact on operational efficiency and service delivery

Opportunity to support meaningful growth through 2026

What You’ll Get
Competitive compensation range: $70,304.00 – $121,500.00 with potential annual bonus and incentives. Additional benefits include medical, dental, vision, 401(k) retirement plan, paid time off, and company‑provided perks.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com. The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $70,304.00-$121,500.00. The position may also be eligible for an annual bonus, incentives, and other employment‑related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid‑time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.

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