Specialized Account engineer, Irvine, CA Onsite

Specialized Account Engineer – Irvine, CA
Onsite role designed to primarily work from an HPE partner/customer office.

Who We Are
Hewlett Packard Enterprise is a global edge‑to‑cloud company advancing the way people live and work by connecting, protecting, analyzing, and acting on data and applications wherever they live.

Job Description
Deliver software services, pre‑sales, post‑sales, or service delivery support, including installation and configuration of customer environments. Provide reactive and proactive activities per service level agreements, ensuring customer satisfaction and loyalty. Maintain high customer satisfaction by aligning business and technical solutions.

Responsibilities

Provide customers with overview of installation activity, site‑specific information, and access to appropriate contacts.

Handle customer‑relation problems promptly and appropriately, provide guidance, and escalate issues according to established procedures.

Deliver software service, pre‑sales, post‑sales or service delivery support.

Deliver customized services to large enterprise, complex or corporate accounts.

Use proactive monitoring procedures/tools to identify problem prevention opportunities.

Knowledge and Skills

Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.

Thorough knowledge of administrative or technical practices; proficient field technical support skill set.

Knowledge of assigned company hardware system platforms.

Familiar with networking and all supported operating system platforms (e.g. company‑ UX, NT, Linux, etc.).

Knowledge of high availability system environments.

Strong communication skills both verbal and written.

Strong customer relationship building skills; ability to manage complex customer problems.

Ability to perform while under high‑pressure situations.

Project management, analysis, communication, scheduling, controlling and presentation skills.

Good teamwork with peers and company personnel.

Demonstrate consistent, acceptable performance of all business fundamentals.

Knowledge of portfolio of services.

Basic knowledge of change management process and tools available.Schedule and participate in on‑site account support meetings both internal and external.

Education and Experience Required

Minimum vocational/diploma/associate degree (technical field) with 3‑5 years of working experience in related fields, or degree holder with 2‑4 years relevant experience.

Experience with support of full range of company products for customer base.

What We Can Offer You
Health & Wellbeing

– We strive to provide a comprehensive suite of benefits that supports physical, financial and emotional wellbeing.

Personal & Professional Development

– We invest in your career with programs to help you reach any career goals.

Unconditional Inclusion

– We embrace diversity and offer flexibility to manage work and personal needs.

Benefits Overview
Information about employee benefits can be found at https://myhperewards.com/main
ew-hire-enrollment.html

EEO Statement
Hewlett Packard Enterprise is an Equal Employment Opportunity/ Veteran/ Disabled/ LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions are made on the basis of qualifications, merit, and business need.

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