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Lippincott - Senior Consultant, Marketing Customer Strategy

Oliver Wyman · San Francisco, CA, USA ·

Pay:
$105,000-$130,000/yr
Job type:
Full Time

Overview

As a Marketing Customer Strategy (MCS) team member, you will blend strategic, analytical, and creative thinking to drive customer‑centric growth for your clients across industries and geographies. You will consult on brand & marketing strategy, growth strategy, value proposition, innovation, and customer experience.

Responsibilities

  • Understand client situations and conduct qualitative and quantitative research.
  • Analyze findings to uncover insights about customer motivations, perceptions, and behaviors.
  • Work with the case team to synthesize recommendations and contribute substantially to case delivery in terms of thinking and project management.
  • Gather, organize and summarize client information on business strategy, industry dynamics, best‑practice analyses, communications audits and customer insights.
  • Conduct in‑depth interviews with client management and key stakeholders.
  • Support case‑team planning and analysis of quantitative and qualitative customer/prospect research, from discrete‑choice analysis to focus groups.
  • Collaborate with consultants and designers on brainstorming sessions, develop storylines for client presentations, and present findings to internal and external teams.

Qualifications

  • 3+ years of experience in strategy consulting, corporate strategy, brand strategy, brand management, innovation, or strategic planning.
  • Outstanding communications, writing, and interpersonal skills.
  • Proficiency in analyzing and synthesizing complex data sets using tools such as SPSS, Excel, and SQL.
  • Analytical rigor and flexibility in applying solutions to a variety of clients and industries.
  • Willingness to travel and to explore new ideas.

Compensation

The applicable base pay for this role ranges from $105,000 to $130,000. The base salary will be determined on a case‑by‑case basis. In addition to the base salary, this position is eligible for performance‑based incentives and a competitive total rewards package that includes health benefits, 401(k) savings, and employee assistance programs.

Reference

Reference code: R_

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