Titan is searching for an AI-Native Service Desk Manager in Raleigh, NC. This role involves leading service desk operations, managing a hybrid team of AI and human agents, and continuously improving processes. The ideal candidate will have over 5 years of service desk experience, with at least 2 years in a management position.
You will design escalation paths, monitor performance metrics, and engage in incident management. A curiosity for AI and its applications in IT operations is essential, alongside effective communication skills.
#J-18808-Ljbffr
AI-Native Service Desk Orchestrator
Titan · Raleigh, NC, USA ·
- Pay:
- 80.000 - 100.000
- Job type:
- Full Time