Audience Support Associate

Overview
Called to K-LOVE

Inspiring People to Move Closer to Jesus

At K-LOVE, every role is ministry.

We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.

If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.

Location:

On-site in Franklin, TN

Available Schedule:

Tuesday - Saturday 2:00pm - 10:30pm

Here's what we're looking for...

Associate's Degree or equivalent experience

Spanish language proficiency preferred

Minimum 1 year of experience working in a customer service environment required

Previous ministry training and experience preferred (volunteer, leadership, or staff training)

Demonstrate knowledge of Christian/Biblical approach to customer service

Must be able to demonstrate discernment on spiritual issues and have excellent listening skills

Demonstrate understanding and knowledge of Scripture

Excellent interpersonal and communication skills with the ability to develop sincere business and ministry relationships

Demonstrate ability to work independently, problem solve, and multi-task

Strong computer skills; knowledge of Microsoft Office products (Word, Excel, Outlook), SharePoint, Studio Enterprise, Pray4One, and Interactive Scripter software in addition to social media forums and smart devices

Minimum keyboard speed of 45 WPM

Ability to multi-task inbound/outbound calls, verbal/written communication, moving forward with accuracy and excellence

Exhibits versatility and flexibility, regularly adapts to change while maintaining a positive attitude and high productivity

Demonstrate ability to represent ministry professionally and maintain listener confidentiality

Commitment to the culture, mission and values of K-LOVE

Must be able to work holidays as needed

Responsibilities

Maintain a commitment to model our Care Team Values in every interaction with our ministry contacts and the rest of the Care Team

Practice the “5 C's” of service on every call where they are applicable

Answer audience support calls and complete prayer edits in the Pray4One system. Screen for appropriate support based on caller communication

Support additional channels, such as emails, chat, text, multi-language, generation-specific, etc. if necessary

Provide professional and personal experience demonstrating empathy and care about the caller’s struggles, needs, and concerns

When appropriate, transfer callers to pastors or other departments for additional support. This includes triaging, and appropriately transferring crisis calls

Meet and exceed minimum expectations for work production, quality, and availability for calls

Demonstrate competence in essential tasks, and in acquiring a higher-level understanding of the Care Team ethos

Proactively respond to inquiries; clearly and positively communicate solutions with exceptional follow through

Collaborate with other departments as appropriate

Assure a high level of accuracy when providing information about K-LOVE

Effectively collaborate and communicate with peers. Model and communicate best practices while maintaining your own spiritual, mental, physical, and relational health

Participate in additional training as necessary to keep skills current

Maintain a high degree of confidentiality with listener information and records

Benefits

Industry leading Medical, Dental & Vision coverage

Short/long term disability and life insurance

Robust 401K with company match

Parental leave with Baby Bonding pay

Generous PTO, holiday and sick pay

Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more

Leadership and Career Development Programs

As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic, or status. However, K-LOVE is also a religious non‑profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith. Also, as a religious non‑profit organization, the Company is not governed by the CA Fair Employment and Housing Act.

#J-18808-Ljbffr