Customer Service Manager II - OCS- Belvidere, IL

Pay Range: 65,000.00-68,000.00 w/ company car. Internal Employee Referral Bonus Available.

Job Summary
At Canteen, we deliver innovative vending, micro‑market, and foodservice solutions that elevate the customer experience. As a Customer Service Manager, you will play a key role in driving client satisfaction, supporting field operations, and improving sales performance across multiple locations. This is a hands‑on role that blends customer engagement, operational support, and execution to ensure service excellence and sustained growth.

Key Responsibilities

Conduct regular site visits to support client retention and ensure high levels of satisfaction

Assist branches with grand openings and new account launches

Ensure compliance with local and national account standards, including corporate reporting requirements

Develop and implement action plans to improve same‑store sales and control operational costs (e.g., food waste, out‑of‑stocks)

Partner with local leadership to build and track account‑level sales and profitability plans (Owner’s Business Plan)

Drive initiatives to improve customer retention and enhance the point‑of‑sale experience

Identify retail pricing opportunities, promote merchandising best practices, and introduce new products to increase revenue

Ensure compliance with merchandising standards across all locations

Evaluate performance through audit reports and Quarterly District Evaluations

Perform Route Driver responsibilities as needed, including delivering products, servicing equipment, and stocking vending and related machines

Preferred Qualifications

Bachelor’s degree preferred; Associate degree or equivalent experience considered

Minimum of 3 years of driving experience with a valid Non‑CDL Class C driver’s license and clean record

1–2 years of customer service or related experience; route, retail, or merchandising experience preferred

Food and beverage industry experience a plus

Ability to operate or learn material handling equipment (e.g., box trucks, handcarts)

Strong communication and interpersonal skills

Ability to travel regularly to client sites

Ability to lift up to 50 lbs. consistently

Ideal Candidate Profile

Customer‑focused professional with a passion for delivering world‑class service

Results‑driven with strong retail, merchandising, and sales growth acumen

Hands‑on and adaptable, comfortable supporting both strategy and field execution

Strong relationship builder who partners effectively with clients and internal teams

Highly organized and detail‑oriented, able to manage multiple locations and priorities

Proactive problem‑solver committed to continuous improvement

Benefits
Full‑time and part‑time positions offer a comprehensive benefits package, including retirement plan; associate shopping program; health and wellness programs; discount marketplace; identity theft protection; pet insurance; voluntary benefits such as critical illness, accident, and hospital indemnity insurance; legal services; choice auto and home program; and commuter benefits. Full‑time positions also include medical, dental, vision, life insurance, disability insurance, employee assistance program, and flexible spending accounts. Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Additional Information
Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. The company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening.

Legal
Canteen maintains a drug‑free workplace. Req ID: 1544315.

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