Customer Service Manager II - OCS- Belvidere, IL

Customer Service Manager

At Canteen, we deliver innovative vending, micro-market, and foodservice solutions that elevate the customer experience. As a Customer Service Manager, you will play a key role in driving client satisfaction, supporting field operations, and improving sales performance across multiple locations. This is a hands-on role that blends customer engagement, operational support, and execution to ensure service excellence and sustained growth.
Key Responsibilities:
Conduct regular site visits to support client retention and ensure high levels of satisfaction
Assist branches with grand openings and new account launches
Ensure compliance with local and national account standards, including corporate reporting requirements
Develop and implement action plans to improve same-store sales and control operational costs (e.g., food waste, out-of-stocks)
Partner with local leadership to build and track account-level sales and profitability plans (Owner's Business Plan)
Drive initiatives to improve customer retention and enhance the point-of-sale experience
Identify retail pricing opportunities, promote merchandising best practices, and introduce new products to increase revenue
Ensure compliance with merchandising standards across all locations
Evaluate performance through audit reports and Quarterly District Evaluations
Perform Route Driver responsibilities as needed, including delivering products, servicing equipment, and stocking vending and related machines
Preferred Qualifications:
Bachelor's degree preferred; Associate degree or equivalent experience considered
Minimum of 3 years of driving experience with a valid Non-CDL Class C driver's license and clean record
12 years of customer service or related experience; route, retail, or merchandising experience preferred
Food and beverage industry experience a plus
Ability to operate or learn material handling equipment (e.g., box trucks, handcarts)
Strong communication and interpersonal skills
Ability to travel regularly to client sites
Ability to lift up to 50 lbs. consistently
Ideal Candidate Profile:
Customer-focused professional with a passion for delivering world-class service
Results-driven with strong retail, merchandising, and sales growth acumen
Hands-on and adaptable, comfortable supporting both strategy and field execution
Strong relationship builder who partners effectively with clients and internal teams
Highly organized and detail-oriented, able to manage multiple locations and priorities
Proactive problem-solver committed to continuous improvement
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1544315
Canteen