Customer Service Manager: Lead Team, Improve Service & KPIs

The Shield Companies, a leading pest control company, is seeking a dedicated Customer Service Manager in Charlotte, NC. This role involves overseeing a team of Customer Service Representatives to ensure exceptional customer experiences while driving performance through coaching and operational improvements.
The ideal candidate will have a minimum of 2 years of customer service experience and at least 1 year in a supervisory role. The position offers competitive pay between $45,000 and $54,000 along with a comprehensive benefits package.

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