Sharecare, Inc. in Oklahoma City, OK, seeks a Customer Service Manager to lead a team of Customer Service Representatives and Engagement Specialists. You will coach, develop, and support daily operations while monitoring metrics and quality to achieve service levels.
You will work under the Sr Manager of Customer Service and collaborate with cross-functional teams to drive process improvements, training, and stakeholder satisfaction. Travel may be required.
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Customer Service Manager: Lead Team, KPIs & Process Improvement
Sharecare · Brooklyn, NY, USA ·
- Pay:
- 55.000 - 75.000
- Job type:
- Full Time