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Client Delivery Director

Omni Inclusive · Richmond, VA, USA ·

Job type:
Full Time

HVAC Domain Expert – Digital, ERP & Enterprise IT Transformation

We are seeking a senior HVAC industry domain expert with hands-on experience at large HVAC OEMs such similar organizations (Carrier, Daikin, Johnson Controls, Lennox). This role will bridge business, IT, and digital transformation, working closely with CIO, CDO, and Business-Unit IT leaders to drive large-scale ERP, digital, and platform modernization initiatives. This is a credibility role—someone who has been inside an HVAC enterprise, understands how decisions are made, and can translate strategy into execution.

Key Responsibilities

  • Act as the HVAC industry domain authority for enterprise IT, ERP, and digital programs
  • Translate HVAC business processes (manufacturing, supply chain, service, parts, dealer channels) into technology requirements
  • Provide industry-informed guidance on operating models, KPIs, and modernization priorities

Executive & IT Stakeholder Engagement

  • Work closely with CIO, CDO, and VP-level IT leaders to shape and execute transformation roadmaps
  • Partner with Business Unit IT leaders (Commercial HVAC, Residential HVAC, Supply & Service)
  • Support executive decision-making with context, tradeoffs, and industry best practices

Technology Transformation

  • Advise on ERP strategy (SAP / Oracle / D365) and enterprise application modernization
  • Enable core IT + Digital alignment (ERP, data platforms, connected systems, analytics)
  • Guide legacy-to-modern transitions across enterprise systems and digital platforms

Strategic Enablement

  • Support account strategy, pursuits, and solution shaping with HVAC-specific credibility
  • Mentor internal teams on HVAC domain nuances, buying behavior, and governance

Act as a trusted advisor—not a sales overlay