Clinical Account Executive

Exemption Status: United States of America (Exempt)

$108,515 - $152,464 - $196,412

"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."

This position is not eligible for Sponsorship.

Job Description
The Clinical Account Executive is responsible for the strategic management of client relationships, focusing on implementing, overseeing, and optimizing clinical programs and services that are part of the PBM offerings. This role supports the client's clinical strategy and ensures alignment with company goals.

Essential Duties and Responsibilities
Other duties may be assigned.

Client Relationship Management

Build and nurture strong, long-term relationships with healthcare clients to ensure satisfaction and retention

Serve as the primary clinical point of contact for assigned accounts

Conduct regular client meetings to review clinical program performance and outcomes

Clinical Program Implementation/Support

Provide expert clinical guidance and support to clients

Lead the implementation of clinical programs and initiatives tailored to client needs

Ensure seamless integration of clinical services with client operations

Monitor and report on the effectiveness of clinical interventions

Consultation And Strategy Development

Collaborate with clients to develop and implement clinical strategies and programs

Provide expert advice on clinical trends, formulary management, and drug utilization

Work with internal stakeholders to customize solutions for clients

Keep clients informed about industry trends and innovations

Data Analysis And Reporting

Analyze clinical data to identify trends, opportunities, and areas for improvement

Prepare and present detailed reports on clinical performance and cost savings

Utilize data to help clients achieve their healthcare objectives and financial targets

Compliance And Risk Management

Ensure compliance with relevant regulatory requirements and company policies

Cross-functional Collaboration

Work closely with internal teams, including operational, sales, and account management, to ensure cohesive service delivery

Support the development of marketing materials and proposals for new client opportunities

Facilitate communication and collaboration between clinical and non-clinical teams

Supervisory Responsibilities
No supervisory responsibilities.

Client Responsibilities
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to manage difficult or emotional client situations; respond promptly to client needs; solicit client feedback to improve service; respond to requests for service and assistance from clients; meet commitments to clients.

Qualifications
Education And/or Experience
PharmD and 3+ years’ experience or equivalent combination of education and experience, and 1 year of SME in respective areas.

Computer Skills

Knowledge of Microsoft Office Suite

Working knowledge of Excel and relational databases

Familiar with Salesforce

Certificates, Licenses, Registrations
Current, active, and valid registered Pharmacist License, without restrictions, in any state. May require licensure in a specific state, as required.

Other Skills And Abilities

Strong analytical and problem-solving capabilities

Excellent communication and presentation skills

Ability to work independently and as part of a team

Knowledge of PBM operations, drug formulary systems, and healthcare regulations

Reasoning Ability

Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills

Ability to effectively present information to top management, public groups, and/or boards of directors.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Competencies

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift or move up to 25 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location
This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours
This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel
This position requires domestic travel up to 25% of the time.

The Perks

Medical / Dental / Vision / Wellness Programs

Paid Time Off / Company Paid Holidays

Incentive Compensation

401(k) with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Equal Opportunity Employer, Male/Female/Disabilities/Veterans.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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